Information Technology Office Administrator

Jennifer J. Culp (Varga)

SUMMARY

Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management.

Considered highly knowledgeable in Information Technology, computer systems and dispatch programs.

Able to work individually or in a team environment depending on the project.

Consistently evaluating my own performance to improve where I recognize a more efficient and productive way to get a task completed while still maintaining accuracy and company's protocol.

Proficient multi-tasker ensuring that multiple tasks are completed quickly and accurately.

Driven and decisive employee offering 18+ years of experience managing teams to deliver compliance, personnel communication and workforce programs.

Flexible and focused with expertise in retention, mediation, staff training and development and complex problem resolution.

Develops and implements strategies and initiatives aligned with overall business strategy.

SKILLS

PROFESSIONAL EXPERIENCE

DiRosato Plumbing & Heating Company

Office Administrator

February 2023-present

Answer calls and help facilitate answers to questions

Schedule technicians for daily jobs

Schedule installation of equipment and repairs

Prioritizing calls based on issues customer is experiencing

Respond to emails and reach out to customers based off inquiries and requests

Bill completed calls

Reschedule technicians to return to incomplete installation

Schedule foreman for repeat trouble calls

Assembled quotes for repairs and renovations

Scheduled and prepared office meetings

Ordered office and job supplies

Ordered equipment for jobs and technicians

Followed up on return calls and open jobs

Followed up on outstanding AR

Collected payments for work completed

Watsco / Peirce Phelps, Blue Bell, PA

Inside Sales Coordinator

02/2022-06/2022

Answer calls and help facilitate HVAC orders for contractors and following up on time and availability of product

Use multiple websites to determine the correct product clients are ordering

Maintain orders on a web-based site to ensure product availability and ordering of HVAC product and following up with customers to ensure delivery or pickup dates and if necessary lead times on products

Ensuring upmost customer service and satisfaction for both web based and call in orders.

Speaking with clients and helping them to facilitate what they need or getting them to the correct person to help

Tozour Energy Systems, King of Prussia, PA 01/2015 - 02/2021

Service Resource Coordinator

Contributed to business growth by confirming customer satisfaction with service and quality.

Monitored documentation procedures to maintain consistent policies and current records.

Recognized by supervisor for maintaining accurate and timely records despite heavy caseload.

Established quality standards for service team members and evaluated progress.

Solicited feedback from staff and volunteers to improve existing programs.

Inspected completed work to assess quality and identify skill gaps.

Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.

Established and enforced clear safety policies to protect workers from injury.

Coordinated efficient maintenance schedules to keep systems running at peak levels.

Researched and provided timely resolution to service discrepancies.

Clarion Medical, LLC., King of Prussia, PA 01/2005 - 01/2015

Lead Dispatcher/Dispatch Supervisor

Mentored, trained and managed team of [38] employees and offered insight and direction, helping boost overall performance.

Monitored attendance and productivity for employees by maintaining accurate and updated records.

Planned out driver routes ahead of time, which cut down on mileage and reduced costs.

Reviewed scope of each project to estimate number of man-hours required.

Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Tracked changes in computer system to keep records current and accurate.

Kept detailed and updated records of calls in physical and electronic databases.

Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.

Answered customer requests with information about available services.

Supervised driver dispatching, route planning and vehicle tracking for over 5 Paramedic and EMT/ First Responder drivers.

Communicated with individuals within inbound call center setting to complete dispatch support for all calls.

Accurately and efficiently responded to daily requests.

Reported delays, accidents or other traffic and transportation situations.

Quickly determined locations and needs for high volume of hourly callers to accurately send medical personnel for assistance.

Trained over 5 employees on accurate triaging and dispatching procedures while personally handling heavy volume of daily calls.

Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.

Alerted technicians of road and weather hazards in real time to ensure the safety of both employees and patients while enroute to decrease accidents.

Acute Care Medical Transports, Willow Grove, PA 01/2002 - 01/2009

Emergency Medical Dispatcher

Handled emergency phone calls calmly and obtained pertinent information with composed approach.

Used radio, telephone and computer system to update first responders with new information.

Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.

Took caller information, read associated computer information and documented vital details in call tracking and assignment system.

Dispatched police officers and emergency personnel to calls for service.

Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.

Managed an average of 40 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions while handling non-emergency pre-scheduled transportation schedules.

EDUCATION AND TRAINING

La Salle University, Philadelphia, PA

Major in English and Communications, 09/2000-06/2003

Montgomery County Emergency Training, Conshohocken, PA

EMT-B in Emergency Medical Technology, 06/2001

Norristown Area High School, Norristown, PA

High School Diploma, 06/2000

Ranked in Top 10% of class

Maintained a 4.0 in advanced scholastic courses

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