Dist. Citizen Concern Coordinator

Veronica Jordan

Jacksonville, FL *****

***********************@***********.***

+1-904-***-****

Work Experience

Dist. Citizen Concern Coordinator

State of Florida- Dept. of Enviromental Protection - Jacksonville, FL January 1987 to May 2022

I initially started with the state of florida in January, nineteen eighty seven as a senior clerk with the department of agriculture and consumer services. My duties include data entry, record Keeping, and general office duties. In 1995 I transferred to the department of environmental protection, where my career started as a secretary specialist, then on to senior clerk. outreach coordinator. My final appointment was district citizen concern coordinator. My responsibilities were to Receive all incoming calls from citizens iwith environmental concerns, complaints and issues within the district 2 region in the Northeast district of Florida that includes 19 counties. Careful listening to take pertinate info., location and details from the citizen, enter into data base and excel spreadsheet, issuing complaint ID numbers to reference the record. Staff get the report from report and investigate the issue. Communicate with the citizen, engineers and inspectors to ensure the complaint is resolved, in compliance and complete.

( Please excuse the punctuations and grammar errors, as this was created using talk to textethod). Thank you.

Education

Some college in Business Commumications

Robert E Lee High School - Jacksonville, FL

August 1975 to June 1978

Skills

• Typing 60 correct WPM

• 10 key adding machine

• Chronologically create and file records

• Operate general office machines

• Good customer service

• Maintain professional deanor at ALL times

• Team player

• Work well with others to maintain the overall goal of the workplace

• Willing to work outsidey appointed work area as needed

• Data Entry

• Microsoft Outlook

• Event Planning

• Administrative Experience

Certifications and Licenses

CPR Certification

J635 864 60 721 1

July 2023 to May 2026

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