Behavioral Health Process Improvement

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CHRISTINA BEDUS

ad4x0u@r.postjobfree.com / H: 813-***-****

SUMMARY

Skilled leader offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring to deliver epic results through innovative, fun in a timely fashion. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits. SKILLS

• Group teaching ability

• Individualized instruction

• Reporting requirements

• Discipline and feedback

• Process improvement strategies

• Staff training and development

• Policies and procedures implementation

• Multi-unit operations management

• Passionate about contribution of Process

improvement

• Relationship development

• Extensive Medicare and Medicaid background

• Proficient knowledge of claims systems and

processes for Vision, Dental, and Medicare

• Provider office knowledge

• Data processing knowledge

• Cost reduction strategies

• Team Building/Leadership

• Business Administration

• Cross-functional communication

• Customer relationship management

• Client relationships

• Organizational Management

• Conflict resolution

• High-pressure environments

• Star Awards

• Adult learning theories

• Guardian Ad Litem Advocate

• Bounce Certified Facilitator

• Behavioral Health Knowledge

• Supervisor Experience

EXPERIENCE

Learning Facilitator / Humana - Louisville, KY 10/2008 - 01/2023

• Extensive knowledge of facilitating in person and virtually of more than 2,000 employees.

• Delivered training programs covering diverse topics.

• Collaborated with management to assess current needs, trends, and deficiencies to develop targeted training programs.

• Analyze documented training activities and changes to program effectiveness.

• Evaluated training materials prepared by designers and offered actionable suggestions for improvement.

• Blended business's goals, mission, and values with learning development initiatives to deliver high-quality training to employees.

• Leveraged simulations, team exercises and group discussions to increase training program engagement.

• Administered course content, schedules and attendance utilizing Corner Stone on Demand (CSOD).

• Passionate about contributing to an organization that focuses improving customer experiences.

• Processed and facilitated claims for Dental, Vision, and Medical.

• Proficient in CAS, MTV, CRM, CBIS, WebEx, Zoom, Mentor, CRM, and all Microsoft Applications. Quality Assurance Claims Professional / CompBenefits 06/2004 – 09/08

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• Established and enforced clear goals to keep all employees on same level and working collaboratively.

• Realigned workflows while changing business demands by evaluating processes and employee strengths.

• Coordinated with internal departments to maximize operational efficiency across production and administrative areas.

• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources.

• Monitored employee performance scheduled retraining to correct problems and optimize productivity.

• Provided leadership daily reports detailing procedural and financial deficiencies. Claims Specialist Professional 3 / Vision Care 11/2000 – 2004

• Data entry specialist paying routine vision claims.

• Maintained above the average of paid claims per day.

• Moved to processing medical vision claims.

• Delivered quality work by maintaining 100% procedural and financial requirement. EDUCATION AND TRAINING

• University of Phoenix, AA Healthcare Administration

• chelor’s Degree in Business, Education, Communications or related fields

• 5+ years’ experience developing curriculum content, eLearning programs and virtual learning solutions

• 3+ years of facilitation experience with adult learners

• 2+ years in a consumer facing role within a business

• Proficient in MS Office suite and other software tools

• Strong knowledge of eLearning standards and Adult Learning Theory

• Learning Adaptation software experience.

• Strong verbal and written communication skills

• Strong organizational skills with ability to manage multiple priorities

• Strong attention to detail and analytical skills

• Flexibility navigating change in a fast-paced environment

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