Post Job Free

Resume

Sign in

Customer Service Specialist

Location:
Atlanta, GA
Posted:
April 10, 2024

Contact this candidate

Resume:

Keisha Simms

Server/Cook/Food Prep/Host

Atlanta, GA 30331

ad4wzq@r.postjobfree.com

+1-470-***-****

Dynamic Food Service professional highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers. Seeking a role of increased responsibility and authority.

• 10+ years experience providing outstanding administrative and customer service support.

• Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work

ethic.

• Organized individual who works well in fast-paced environment, with extensive experience serving customers

• Knowledgeable of OSHA food and beverage regulations and knowledge of computerized registers and inventory

control.

• 15+ years of food service knowledge and experience. Authorized to work in the US for any employer

Work Experience

Delivery Driver

DoorDash - Atlanta, GA

August 2020 to Present

Cook/server

Peopleready - Atlanta, GA

July 2018 to Present

Food runner and temporary Chef de Parti for Delta club at SunTruist park, Porsche Experience, Mercedes Benz stadium, GA Tech, and State Capital. Line cook/ short-order and dishwasher for Kimberly-Clark Corp. Employee's at Dobbins Airforce Base named me the base favorite fill in shirt order cook. Favorite sandwich maker at Federal.Home Loan Bank.

UPS Driver Helper

UPS - Atlanta, GA

November 2021 to January 2022

Peak season temp position assisting UPS drivers with sorting and package delivery. Also worked in the warehouse during 2020 season.

Service Delivery Specialist

Chime Solutions - Morrow, GA

January 2021 to May 2021

Appointment setting for Kaiser Permanente . Providing PCP information to KP members and non members. Receiving Clerk/Forklift Operator

Visible Supply Chain Management - Fairburn, GA

August 2020 to October 2020

worked Production and Receiving as well.

Manager/Cashier/Server

Mangos Caribbean Restaurant - Atlanta, GA

March 2017 to August 2018

Manage the overnight shift. Managed all cash payments and take out orders. Assisted the kitchen and bar to maintain optimum service.

Host/Server/Food Prep

Sweet Auburn Seafood - Atlanta, GA

May 2016 to October 2016

Assisted diners with seating as needed Cleaned and maintained the beverage area, display cases, equipment, and order

transaction area Informed patrons of establishment specialties and features Prepared and served hot and cold beverages

Used all food handling standards Collaborated with other personnel to plan and develop recipes and menus

Tax Preparer/Office Manager

Atlanta Tax Service - Atlanta, GA

January 2010 to April 2016

Designed electronic file systems and maintained electronic and paper files. Managed the receptionist area, including

greeting visitors and responding to telephone and in-person requests for information. Organized files, developed

spreadsheets, faxed reports and scanned documents. Grew customer base from 5 accounts to 60 accounts in 3months.

Addressed customer questions and concerns regarding products, prices and availability. Drafted meeting agendas,

supplied advance materials and executed follow-up for meetings and team conferences. Hostess

Superica - Atlanta, GA

July 2015 to August 2015

Hostess/Server

Stir It Up Cuisine - Atlanta, GA

January 2014 to December 2014

Seated guests according to party size and availability. Offered menu suggestions. Some promo work. Lead Hostess

Azio - Atlanta, GA

July 2009 to June 2011

Trained staff of eight employees for correct facility procedures, safety codes, and proper recipes and plating techniques.

Planned and organized specialty events, and requests of patrons. Secured approval from management on special

scheduling and exclusive reservations. Ensured smooth operation for exceptional service through managing wait staff

stations.

Education

Associates

Atlanta Metropolitan State College Atlanta

2012 to 2014

Skills

• Microsoft office (10+ years)

• Cashier (1 year)

• Management (Less than 1 year)

• Receptionist (5 years)

• Quality Control (1 year)

• Data Entry (5 years)

• Customer Service

• Key Holder

• MS Office

• Scheduling (Less than 1 year)

• Organizational Skills

• training

• Billing

• Filing

• Word

• Inventory

• Time Management

• Restaurant Management

• Food Handling

• Event Planning

• Tax Experience

• Food Preparation

• Food Preparation

• Host/Hostess

• Restaurant Management

• Serving Experience

• Tax Experience

• Food Handling

• Event Planning

• Food Safety

• Payroll

• Kitchen Management Experience

• Banquet Experience

• Busser

• Food Production

• Leadership

• Office Management

• Inventory Control

• Receiving (Less than 1 year)

• Guest Services

• Delivery Driver Experience

• Culinary Experience

• Human Resources

• Cooking

• Catering

• POS

• Driving

• Customer service

• Serving

• Guest services

• Cash handling

• Food handling

• Training & development

• Leadership

• POS

• Cash register

• Forklift

• Tax experience

• Human resources

• Windows

• Cooking

• Payroll

• Quality control

• Front desk

• Kitchen management

• Restaurant experience

• Interviewing

• Mentoring

• Supervising experience

Certifications and Licenses

Driver's License

Forklift Certification

Assessments

Delivery driver — Proficient

November 2021

Interpreting instructions or signs and solving problems Full results: Proficient

Bartending — Proficient

November 2019

Understanding, pouring, and mixing drink orders

Full results: Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Cooking skills: Basic food preparation — Proficient June 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Forklift safety — Proficient

June 2022

Best practices and safety hazards in forklift operation Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Food service fit: Crew member — Proficient

November 2020

Measures the traits that are important for successful food service crew members Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate