MICHELLE J. PONCE

**** ********** ***.

Bronx, NY 10453 l Tel. 646-***-****

ad4wzn@r.postjobfree.com

OBJECTIVE: To acquire a position with a reputable company who will utilize my experience and knowledge

EXPERIENCE:

12/21-Present Insperity New York, NY

Care Coordinator

Developing and coordinating health care programs

Communicating between staff, patients, and family

Handling patient case management and education

Recruiting and training staff and creating schedules

Developing patient goals and monitoring progress

Maintaining patient confidentiality and quality care

Monitoring delivery of care across all markets

Maintaining daily admissions and discharge records

4/19- 11/21 Dr. Gracioza Orthopedics New York, NY

Administrative Assistant/Patient Advocate

Answer phone calls.

Correspondence with patients via email.

Scheduled patients’ appointments.

Greet patients upon arrival and collect patients' personal information.

Prepared patients’ chart

Validated payment methods and medical insurance coverage.

Recorded patients' information in the computer system.

Issued invoices to clients.

8/14-3/19 Montefiore Medical Center Bronx, NY

Medical Assistant/Care Management

Greeted patients visiting the facility, verifying that patient demographics and assisting anyone with filling out forms.

Answering phone calls, scheduling appointments and outpatient appointments (surgical procedures).

Prepared exam room for patient, Vitals signs, and documenting patient medical history and chief complaint.

Communicated with physicians, interpreting physician order or instruction to patient.

Maintained a filling system of all patient documents, medical records, and reports (radiology, bloodwork, other consultations, etc.).

5/11-7/14 AO Fox Memorial Hospital Nursing Home Oneonta, NY

Certified Nurse Assistant/Member Advocate

Assisted patients with eating and drinking, making sure they have regular meals and daily medication.

Monitored vitals and patient behavior, reporting it to nurses and medical staff.

Assisted patient with mobility needs, transferring them from wheelchair to bed. Adjusting patient bed to prevent bedsores and other discomfort.

Assured patient room and space was clean. Provider new and clean lining, clothes, and pillows.

Motivated patients to do daily work out and exercises.

EDUCATION: In school pursuing master’s in social work-Touro University

8/07-8/09 Monroe College

Associate degree in applied science in Medical Assisting

11-06 Oneonta Job Corp. Academy

Certified Nursing Assistant

G.E.D Certificate

SUMMARY OF QUALIFICATIONS:

• MS Office, Windows, XP, Word, Excel, and PowerPoint

• Clinical Procedure, Specimen Collection (Venipuncture, Urinalysis, and Vital Sign), Immunizations/

Injections

• Medical Office Administration and Customer Service

• Anatomy, Physiology, Medical Terminology

• Coding ICD-10/ CPT 4

• Leadership skills, Problem Solving skills.

Contact this candidate