P. J. Magness

**** * ******* ***

Amarillo, TX **109

214-***-****

ad4wyz@r.postjobfree.com

EMPLOYMENT OBJECTIVE

Benefits Counselor

RELEVANT EXPERIENCE SUMMARY

Experience resolving benefit issues of employees and retirees

Experience administering medical, dental, vision plans, life insurance, and AD&D plans

Experience administering retirement plans including defined contribution plans (401k) and defined benefit plans (pension)

Experience collecting data, analyzing, and preparing reports for management

Experience using various software packages used for benefit administration

SKILLS

Word, Excel, PowerPoint, Outlook, Salesforce, Workday, UltiPro, Teams

WORK HISTORY

Benefits Enrollment Counselor (On-Call) 08/2023 – Present

Aon Service Corporation 08/2020 – 04/2021 Chicago, IL

Enroll employees in benefit programs for various employers in a variety of locations either face to face or virtual

Explain benefit plans to employees in order that they may make more informed decisions on their selections

Coordinate with on-site coordinators to ensure that software performed as needed and was available for use

Benefits/Health Pro Specialist 04/2021 – 06/2023

Alight Solutions

Lincolnshire, IL

Triaged customer calls, identified type of assistance needed, answered inquiries, or routed caller to proper unit for problem resolution

Educated customers about health care plan options enabling them to make informed decisions about their health care benefits

Updated data in various software programs as needed based on information obtained from employees during calls

Benefits Fair Representative (On-Call) 10/2016 – 12/2019

Randstad USA 10/2017 – 12/2017

Atlanta, GA 10/2016 – 12/2016

Represented companies at annual benefits enrollment events

Answered employees’ questions regarding benefit plans and processes

Answered employees’ questions regarding plans relationship to their benefits program

Benefits Specialist (PT) 07/2013 – 08/2015

Concentra, Inc.

Addison, TX

Answered employees’ questions regarding various benefit plans, programs, and processes

Created various documents and mail outs using Word

Created, updated, and ran various reports in Excel

Benefits Specialist (Temporary) 05/2012 – 10/2012

Xerox, Inc.

Nashville, TN

Answered employees’ questions regarding 401k plan

Updated 401k data for existing employees and retirees

Participated in company’s annual benefits enrollment program

Human Resources Manager 06/2008 – 01/2010

Lowe’s

Lubbock, TX

Assured compliance with workforce laws and regulations, corporate policies, and procedures

Recruited and hired staff, inputted new hire information into HRIS

Maintained physical and electronic personnel records

EDUCATION

M.S. Interdisciplinary Studies

University of North Texas (Health Insurance Administration)

Denton, TX

M.S. Health Services Administration

University of North Texas

Denton, TX

B.A. Social Sciences

Northwestern State University

Natchitoches, LA

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