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Quality Assurance Customer Service

Location:
Elizabethtown, NC
Posted:
April 10, 2024

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Resume:

Christopher Johnson

**** ****** ***** **. *************, NC. 28337 662-***-**** ad4wxo@r.postjobfree.com

SUMMARY

Highly motivated paratrooper with over 14 years of military experience in the Special Operations Command. Experience in handling administrative and operational job functions, including monitoring employee satisfaction, creating and maintaining a labor schedule that is conducive to weekly product offers, prep time, and any necessary job functions while staying within or under an allotted quarterly budget.

EDUCATION

Excelsior College 2020

Bachelor of Professional Studies (Business administration and Management)

University of Phoenix 2013

Associate of Arts (General Studies)

EXPERIENCE

Town of Dublin - Maintenance

Dublin, NC 28332

October 2023 - Current

-Providing maintenance to town residents as needed on utilities.

-Prioritizing work orders

-Scheduling services

Bladen County Bus Garage - Mechanic

Elizabethtown, NC 28337

November 2021 - April 2023

-Quality control and Quality assurance through state required inspections

-Performed scheduled and unscheduled maintenance on 25-30 buses

-Ability to establish great working relationships with community businesses

-Prioritizing work orders

-Scheduling services

White Lake Marine - Service Manager

White Lake, NC 28337 September 2020 - February 2021

-Handling customer accounts and providing customer service.

-Writing work orders for service techs

-Prioritizing work orders

-Scheduling services

-Clear communication and ability to explain detailed complex information

-Sales, marketing, record keeping, and interpersonal skills

United States Army Recruiter

Crest Hill, IL 60403 April 2017 - August 2020

-Clear communication and ability to explain detailed complex information

-Speak comfortably to large groups

-Ability to establish great working relationships with community businesses

-Review, analyze, and interpret computer based data, and statistics

-Sales, marketing, record keeping, and interpersonal skills

-Life, goal, career counselor Maintenance Manager (Army) Fort Bragg, NC 28310

Jan 2013 - April 2017

-Supervised over 80 employees

-Advisor to the executive officer

-Developed work schedules and maintain hourly production logs

-Ensured shop safety and training classes were given regularly

-Managed shipments, receiving, inventories, and stocking

-Developed and prioritized maintenance services

-Ensured HAZMAT, OSHA, EEO, and safety regulations were always in compliance

Wheeled Vehicle Mechanic / Trainer (Army)

Fort Bragg, NC 28310 March 2006 - Jan 2013

-Instructed, tested, and licensed over 500 people on military and civilian equipment

-Quality control and Quality assurance

-Performed scheduled and unscheduled maintenance on vehicles, generators, and trailers on a fleet of over 120 pieces of equipment

Automotive Technician Metro Ford, Tupelo, MS October 2004 - February 2006

-Factory warranty repairs and recalls

-Receiving new vehicles

-Tires, oil changes, brakes, suspension, ball joints, tune ups, electrical, troubleshooting and diagnostics, manual reading and wiring diagram

Construction Foreman

J&J Construction, Tupelo, MS January 2002 - September 2004

-Customer service, estimates, billing, and budgeting

-Tear off, nail on shingles

-Hot tar

-Framing, electrical, plumbing, flooring, paint, and HVAC,

Certifications

-Truck Mechanic apprenticeship

-Maintenance Management

-Driver Training Instructor

-HVAC (EPA 609 Type I & II)

-ATV training Instructor

-USAID Joint Humanitarian Operations

-Equal Opportunity

-SHARP

-SOLE Demonstrated Senior Logistician

-Environmental Compliance Officer

-Tactical Oleoresin Capsicum Spray

Skills

-Microsoft word, excel, powerpoint, and outlook

-Budgeting

-Oral communications

-Speeches

-Management, planning, evaluating, and scheduling

-Marketing

-Problem solving

-Decision making

-Sales

-Roofing (shingles and tar)

-Residential framing, electrical, plumbing, flooring, paint and HVAC

-Residential property management



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