Customer Service Delivery Driver

JESSICA RODRIGUEZ

623-***-****, ******.*************@*****.***, Phoenix, AZ, 85013

SKILLS

• Report and technical writing

• Laboratory safety procedures

• Bio-Hazardous Training & Development

• Analytical and problem solving skills

• Excellent multitasking and prioritization abilities

• MS Windows Proficient

• Banking/ Financial Reporting

• Interpersonal and written communication

• Strong attention to detail

• Customer service

• Vehicle inspection

• Safe Driving

• Vehicle loading

• Route planning

• Materials transportation

• Map reading

• Package scanning

• Time management

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths and strong skills in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Punctual and friendly individual communicates effectively, Secures merchandise in delivery vehicle to prevent damage, willing to take on any task to support team and help business succeed.

EXPERIENCE

Amazon Delivery Driver, Mar 2023 - Current

Trifecta Logistics LLC, Phoenix, AZ

Used device for GPS navigation, scanning packages and conducting administrative requirements. Protected customer packages from damage with safe handling and proper load balancing. Transported boxes of perishable or fragile items with care to avoid damage. Delivered customer orders to meet scheduled delivery times and keep productivity. Obeyed traffic laws and carefully drove according to weather or conditions to maximize safety. Operated van to deliver products to customers in assigned route. Alerted management to serious issues with customer deliveries, vehicle maintenance concerns and paperwork problems. Inspected vehicle pre- and post-trip to identify maintenance and repair needs. Delivered highest level of service to satisfy and retain customers. Cleaned and maintained delivery vehicle to meet professional standards. Drive a Ford Transit delivery vehicle to make local stops along pre-planned route.

•

Field Service Technician, Jul 2020 - Feb 2023

Kary Environmental Services, Tempe, AZ

Respond to emergencies that involve potentially dangerous substances at both indoor and outdoor, plants, labs and customer sites. Comply with all safe work practices, policies and processes, in a safe manner at all times to guarantee health and safety. Identify the hazardous materials and determine how best to dispose of them for example asbestos, lead, mold, bodily fluids, blood, radioactive and nuclear waste. Follow applicable laws, OSHA regulations and dispose of the hazardous materials and keep records of their work. Neutralize and clean up materials that are flammable, corrosive, or toxic. Cleaned contaminated areas of hazardous and non-hazardous materials while ensuring personal and environmental safety procedures are maintained. Contracted by ASU, Removal of Biohazard containers from testing labs and prepare them for shipment, coordinating with transport/disposal contractors for transfer to the central accumulation or incineration area

•

Staffing Specialist, Sep 2019 - Jun 2020

True Blue, Inc./People Ready, Phoenix, AZ

Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals. Prepared employees for assignments and conducting orientation to help our clients reduce time to hire and provide them with high quality candidates. Supported human resources, controlling resume flow within applicant tracking system, placed job ads in various online channels. Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements. Managed over 100 employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.

•

Customer Service Technical Support, Mar 2018 - Aug 2019 Quickstart Interlock LLC, Tempe, AZ

Managed over 200 calls, scheduled over 150 appointments daily, handled inbound/outbound calls to resolve customer account and technical issues with their monitech interlock device.Processed cash and credit payments rapidly and accurately.Responded to customer questions about installation availability, troubleshooting, issue resolution, escalation and sales support, scheduled vehicle pickups and device removals.Worked with ADOT management team to implement training classes and service value in helping customers get their license back.Handled claims from insurance companies, consistent with client and corporate policies, procedures, best practices and regulations.

•

Operations Specialist, Aug 2013 - Feb 2018

Broadridge Financial Solutions, Phoenix, AZ

Set up retirement plans and self-directed brokerage accounts for participants as well as record-keeping and related services typically linked to a 401(k) plan Pre- retirement periodic payment benefits set up payable to identified beneficiaries and post-retirement death benefits. Processing of returns, Distribution and contribution requests via Checks, ACHs and Wires upon participant request, plan sponsors and or Financial Institutes. Assisted with trades, online access, answering general 401(k) questions from participants, brokers, plan sponsors and Financial Institutes. Organized incoming and outgoing file movements in efficient and accurate manner Maintained high levels of confidentiality while creating files, reports and records.

•

EDUCATION

Associate of Applied Science: Paralegal

ITT Technical Institute, Phoenix, AZ

Contact this candidate