Crystal Collins

Springfield, IL 217-***-**** ad4ww2@r.postjobfree.com

Meticulous government contract specialist with 5+ years of experience coordinating with diverse teams to oversee wide-ranging administrative operations while boosting productivity across companies. Self-motivated professional with a history of improving processes, shaping policy, and supplying exceptional service to all.

Professional Experience

CQuest Springfield IL

Billing Representative November 2020 - Present

● Oversee 12K accounts totaling over $359k in finances while creating 1200 monthly invoices

● Craft solutions for clients unwilling or unable to pay, boosting on-time payments by 90% in one year

● Interact with 20 daily customers with clear and concise communication, sorting out any discrepancies

● Utilize calm and empathetic demeanor to quickly de-escalate frustrated or upset callers

● Orchestrate data collection and entry for payments, double-checking work to ensure 100% precision

Molina Healthcare of Illinois Oak Brook, IL

Lead Government Contract Specialist April 2016 - November 2020

● Promoted to higher-level role for outstanding work ethic, critical thinking skills, and attention to detail

● Mentored 6 employees with effective leadership by reviewing policies and procedures, evaluating performances, and offering feedback for continual growth

● Served as assistant to vice president, certifying all paperwork was in order while providing new solutions when needed to save both time and money

● Managed 4 product lines accounting for $300k in funds, working as a liaison by collaborating with numerous agencies and remediating any issues

● Conducted extensive research to maintain total compliance with all state and federal regulations

Molina Healthcare of Illinois Oak Brook, IL

Ombudsman August 2013 - April 2016

● Spearheaded 120+ inquiries per month, performing investigations into a wide variety of matters, utilizing sound judgment to promote swift and satisfying resolutions for all parties involved

● Compiled reports with administrative expertise, certifying accuracy and organization of all contents

● Developed new policies and crafted strategies for improvement, earning consistent supervisor praise

Bethesda Lutheran Communities Springfield IL

Direct Support Professional August 2010 - August 2013

● Assisted 6+ individuals with activities of daily living, building strong relationships in the process

● Tailored service to each individual client, fostering independence and self-sufficiency when possible

● Directed patient appointment schedules, employing multitasking skills to maximize efficiency Additional Experience

Blue Cross Blue Shield (BCBS) of Illinois Provider Representative Core Competencies

Project Management, Employee Leadership, Business Administration, Problem-Solving, Team Collaboration, Data Analysis, Technology Proficiency, Microsoft Office Suite, Bookkeeping, Prioritization, Written & Verbal Communication, Relationship Building, Data Analysis, Interpersonal Skills, Adaptability, Positive Attitude Education

University of Phoenix, Business Administration

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