205-***-****

ad4wvv@r.postjobfree.com

Jacqueline

Urquhart

EDUCATION

EXPERIENCE

SKILLS

Teaching

Customer Service

Conflict Resolution

Interpersonal

Empathetic

Organization

Budget Planning

Time Management

Team Management

Coordination

Leadership

Networking

Microsoft Office

MS Word

MS Powerpoint

Strayer University 2009 – 2013 Birmingham, AL

M.A. Education, Concentration: Leadership

Talladega College 1969 – 1973 Talladega, AL

B.A. History

Princeton Information Technology Center Remote

Professor 2020 – 2021

Responsible for leading online classes for Nutrition students through Blackboard, PowerPoint, and other digital mediums while promoting an open and interactive classroom environment for enhanced learning. Drafted and graded exam papers and evaluated student performances, assignments and classwork.

Walgreens Birmingham, AL

Cashier 2018 – 2019

Customer service training instructor for all new cashiers. Jefferson County Dept. of Human Resources Birmingham, AL Service Supervisor 1987 – 2013

Supervise social workers and case workers to provide family preservation services. Instructor for all new case workers regarding policies and procedures. Instructor for families regarding nutrition while providing crisis intervention for individuals and families impacted by illness, injury, or medical traumas.

Bellsouth Direct Marketing Birmingham, AL

Telesales 1991 – 1993

Upgraded phones services to existent customers.

Lake County Department of Public Welfare Gary, IN

Case Worker 1976 – 1986

Determine eligibility for public assistance.

Home visits to clients to ensure compliance.

Early periodic screening on clients.

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