CHRISTOPHER RUIZ

***** * ******* ***** · El Mirage, AZ 85335

626-***-****

ad4wvh@r.postjobfree.com

Over a Decade as a IT Technician. Practical skills and providing a wide-ranging of services installing, troubleshooting, and fixing software and hardware in various computer and printer systems. Exceptional written and verbal communication skills, able to explain complicated information to end-users to ensure efficient use of technologies. Hard-working and reliable professional. Seeking a remote IT Position where my Experience and Skills can be utilized. EXPERIENCE

Nov 2023-Current

• Deskside II Support, TekSystems, GOODYEAR, AZ

Worked with Service Now Ticketing system

Managed 100+ systems and Printers

Preventative Maintenance on Peripherals (Brother/Zebra) Cable Management

Imaging systems to customer specs

Domain Migration

Replace touch screens and non-touchscreens hardware Upgraded Laptop Hardware Memory/Hard drives

Troubleshoot handheld scanner wired/wireless issues (Zebra/Honeywell) Troubleshooting all computer issues network/wireless/Audio/application 365, teams etc. Remote Support (RDP/Team Viewer/etc.)

Liasson between leadership and vendors

Mar 2023-Sept 5,2023

• Tier 2 Support Technician, HOOP5, SAN DIEGO, CA

Provided Manager Services, Break and fix, setting up systems from OOBE to client specs, Creating user’s profiles and putting systems on clients Domain, ConnectWise Automate/Manage/Control/ for ticketing/remote, Troubleshooting and updating all system issues Software/Hardware (Sage, QuickBooks, Office365,Adobe, Bluebeam, Barracuda) Worked with Windows 7/8/10/11 Server 2013 and 2016, Setup VPNs, Remote Desktop and mapped drives, and installed/setup variety of printers, Google Gsuite, GoDaddy,Office365 installs/licensing adding/deleting users creating emails, setting up signatures, updating/changing passwords, Delegating users creating Shared mailboxes, Groups, Distro list, SharePoint permissions, Enabling and setting up user with MFA (Google, MS authenticators, Duo)

Azure and on-premises AD adding/deleting user setting up security groups assigning user to said security groups, updating/changing users’ password, Troubleshooting/Fixing Network/Wi-Fi issues, Internet Connectivity, calling/creating support ticket for software issues, Working with Mobile Devices Android/IOS/ ipads, iphones, tablets, Traveling occasionally to client’s site for relations.

Feb 1, 2018–Dec 8,2022

• IT Technician, INTELLIGENT TECHNICAL SOLUTIONS, LAS VEGAS, NV Managed Services Experience, Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Computer User Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network

(WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption. Computer Network Support Specialists Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures Aug 2013 – Dec 2017

• Technician Representative II, PLUMCHOICE, LOWELL, MA Worked with multiple channels to support customers via telecommute with high call volume through Phone/Chat remote sessions (Avast/HP/Plumchoice/Pc Richard & Sons/ACN) AV scans and cleanups/optimizations using variety of software, registry, performance cleanups, troubleshooting all OS (Windows XP to Windows 10 OS including OSX, iOS, Android), Resolving software issues from installations/setup to troubleshooting, assisting/tutoring customers with office programs and email applications (web based and PC based)Network Wired/Wireless connectivity this includes printers, Installing/setup, Installations/Troubleshooting of all printers. support for all devices - PC, airport, smart TV/phones, pods, notebooks, consoles, laptops, tablets, MAC. Documenting and inputting issues and solutions into cbs data base. Doing escalations assistance when needed to resolve cx issues when tech cannot resolve in remote session. Removal of malware/spyware/viruses manually and using variety of software. Knowledgeable in all current trends facing system issues that occur on a daily basis to date

Mar 2012 – Feb 2013

• System Technician, ARROW ELECTRONICS, PHOENIX, AZ Build production computers using build plans set by engineers these include Abbot systems, EMC, Carls Zeiss, and various other systems from start to finish barebones chassis to complete final product Serialization of all parts and recording data into Oracle data system Use of calibration tools such as hot potting and torque tools to spec Test all systems on burn rack that range from 2 to 24 hour burns to ensure systems pass Set all systems to customer personal image and ensure quality

EDUCATION & CERTIFICATION

April 2010

• A+ CERTIFICATION COMPTIA

2003-2004

• G.E.D, PASADENA CITY COLLEGE

SKILLS

• Receive phone calls regarding every day technical problems and remotely connect to customers computer to resolve their issues.

• Provided tier 2 and 3 remote technical support and repair to various personal devices and services.

• General remote technical support for user issues and new machine questions.

• Provided remote technical support to clients to resolve multiple PC/Networking issues

• Provide excellent customer service experience related to customers technical computer related issues. Troubleshoot solutions to resolve internet and computer malfunctions.

• Provided technical support to remotely troubleshoot and identify source of problems.