DAWN BILLOCK

**** *********** ******#**

Flowery Branch, GA 30542

678-***-****. ad4wv5@r.postjobfree.com

PROFESSIONAL EXPERIENCE

WFO Construction Lawrenceville, GA

Office Manager

July 2017 – August 2023

• Simplified the processes of retrieving data from the computer system, maintained department records, typed and compiled reports daily, quarterly and annually.

• Directing all processing and submitting of payroll

• Handled communication between clients and executive team members. The Fig Group Buford, GA

Senior Accounts Manager

September 2013 – June 2017

• Processed daily mail, including e-mails and faxes for assigned accounts.

• Answered and processed all telephone requests for assigned accounts.

• Entered all required data into CRM to maintain current file data for assigned accounts.

• Reviewed new applications, renewal requests and endorsements for adherence to underwriting authority and guidelines as established by the company’s carriers. STATE FARM Norcross, GA

Bodily Injury Senior Claims Service Assistant

January 1989 – August 2013

• Delivered a positive customer service experience through assisting and handling claims.

• Explained terms of policy, applied claims settlement procedures to handle claims, initiated the claim payment process and closed files.

• Assisted with the opening and closing of bodily injury claims.

• Followed established procedures to review, handle and settle applicable routine claims.

• Organized and processed assigned work and large volumes of claims utilizing appropriate procedures.

• Explained automotive repair methods and parts, reviewed written and computerized estimates, arranged the rental car and towing services.

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EDUCATION

LANIER TECH

Office Accounting Specialist Certificate, February 2007 Oakwood, GA

Moody High School

High school Diploma

Moody, AL

• 13.75 GPA

ADDITIONAL SKILLS

• Proficient in Microsoft Office, POS Systems and Proprietary Data Entry Management systems.

• Proficient usage in CRM systems such as Square and QuickBooks

• Possess at Technical Writing Certificate

• Previously licensed in Life & Health. Previously licensed in: P&C