Customer Service Ride Operator
Resume:
Jordania
Mason
Hopewell, Hanover, Jamaica
W: **************@*****.**
m
Skills
• Customer Service
• Safety Monitoring
• Equipment Operation
• Coordinate Schedules
• Verbal Communication
• Multitasking
• Public Speaking
• Planning
• Clerical Support
• Project Coordination
Professional Summary
A recent graduate with a Bachelor of Arts degree in Cultural and Creative Industries from the University of the West Indies, I bring a robust foundation in multidisciplinary approaches within the cultural and creative sectors. With experience as a receptionist and amusement ride operator, complemented by significant leadership roles during my academic journey, I am equipped to contribute effectively to diverse professional settings. Known for my blend of creativity, adaptability, and strong organizational skills, I am poised to make meaningful contributions to any team or project.
Experience
Knoebels Amusement Elysburg, Pennsylvania
June 2023 - September 2023
Amusement Ride Operator
I was a seasonal worker at the esteemed Knoebels Amusement Resort for their summer season as a ride operator, as a ride operator I:
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• Controlled ride operations to ensure patron safety and enjoyment. Conducted safety inspections and implemented emergency procedures as required.
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Efficiently managed ride queues, optimizing guest flow and minimizing wait times.
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Provided exceptional customer service, addressing guest inquiries and concerns promptly and courteously.
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Collaborated with team members to maintain a clean and organized work environment.
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Operated various amusement rides, ensuring the safety and enjoyment of patrons.
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Conducted thorough safety inspections and executed emergency procedures when necessary.
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Spa2kay Beauty Lounge Hopewell Hanover
July 2016 - July 2018
Receptionist
• As the receptionist of Spa2kay Beauty I:
Provided clerical support and maintained a welcoming atmosphere for guests.
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• Greeted visitors and addressed inquiries promptly and courteously. Provided administrative support including scheduling appointments, managing phone calls, and handling correspondence.
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Maintained cleanliness and organization of the reception area, ensuring a welcoming environment for clients.
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Assisted in coordinating marketing initiatives and promotional events to increase client engagement.
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• Handled cash transactions and managed inventory of retail products. Developed strong relationships with clients, fostering repeat business and positive word-of-mouth referrals.
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Education
November 2023
Bachelor of Arts - Cultural and Creative Industries, Multidisciplinary Approaches
University Of the West Indies, Mona, Kingston, Jamaica June 2020
Associate of Arts - Pre-University Arts
Montego bay Community College, Montego Bay
June 2018
High School Diploma - Visual and Performing Arts
Herbert Morrison Technical High School, Montego Bay, St. James References
REFERENCE #1
Name: Taneisha Harding
Title: Chief Executive Officer
Organization: Spa2Kay Beauty Lounge
Email Address: ****************@*****.***
Phone Number: 876-***-****
REFERENCE #2
Name: Dwight Brown
Title: Justice Of Peace
Organization: Hopewell Division
Email Address: **************@*****.***
Phone Number: 876-***-****
REFERENCE #3
Name: Simone Williams
Title: Student Services and Development Manager
Organization: Irvine Hall, 138 Student Living
Email: ******.*.********@*****.***
Phone: 876-***-****
Leadership Roles
• Head Girl, Catherine Hall Primary, 2012-2013
• Dance President, Catherine Hall Primary, 2010-2013
• Theatre Arts President, Herbert Morrison Technical High School, 2016-2018
• House Captain, Herbert Morrison Technical High School, 2017-2018 Deputy Block Representative of Champion Chalice, Irvine Hall - UWI, Mona, 2022-2023
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Deputy Cultural and Entertainment Affairs Chairperson, Faculty of Humanities and Education, UWI, Mona, 2022-2023
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