Brent Rawson

Huntington Beach, CA

Email: ad4wug@r.postjobfree.com

EDUCATION

Bachelor of Arts- History

University of La Verne- La Verne, CA

Study Abroad in Playa Del Carmen, Mexico-Santiago College

WORK EXPERIENCE

Disney’s Grand Californian Hotel and Spa July 2022-Feb 2024

Guest Services Lead

•Ran day-to-day operational positions throughout the Lead role. (Stage, Operations, Rooms Assignment, Disney Vacation Club Specialist)

•Managed hourly reports on outstanding credit card balances, and ran backup reports of all in-house guests in the event of any internet or power outages

•Responsible for counting the safe currency we had on hand to make sure it balanced out and made change for guests and issued banks to employees

•Assigned rooms either day before or day-of assignments to expedite the guests arrival experience.

•Assisted with employees with any guest concerns regarding recovery/compensation

•Visited various locations that Guest Services employees worked (Gate House and the Veranda) throughout my shift to see if they needed any assistance

•Responded to “All Call” medical responses to the hotel by going to the Gate House to support the team and help with the flow of traffic

• Exclusive liaison between our Disney Vacation Club guests and the hotel

Guest Service Trainer

•Trained new hires for a 10 day “On the Job Training” (OJT)

•Trained on how to use our computer system OPERA

•Trained new hires on the Forbes Standards that we are held to when interacting with our guests

•Trained new hires on all aspects of the job (clerk, lobby ambassador, and Gate House)

•Trained on all safety protocols

Lyft March 2020-July 2022

Driver, Southern California

•Drove between 10-12 hours a day

•Earned a 98% acceptance rate and a 5 star rating

•Platinum level driver

Element Materials Technology

Account Manager, Huntington Beach, CA Feb 2016-Oct 2019

•Manage major customers purchase orders throughout the entire process to ensure on time delivery

•Responded to customers incoming calls and emails

•Conduct weekly call with top tier customers regarding on time delivery and performance

•Travel to customers and perform onsite presentations

•Make and receive 50-75 phone calls a day

•Send and respond to 75-100 emails a day

Electronic Waveform Lab

Account Settlement Representative Huntington Beach, CA Jun 2013-Oct 2016

·75-100 calls, write and respond to 50 emails, write and respond to 50 faxes a day with insurance companies that had outstanding balances

·Negotiated with insurance adjustors and defense lawyers on outstanding balances

·Build personal relationships with patients and work with them to make sure that they received best results possible from the H-Wave unit

·Met or exceeded weekly/monthly goals for amount of money that was expected to collect each week/month

Corporate Sales Representative

·Collaborate with the south east sales team with patient relations and required to keep the patient current with treatments

·Make 50 calls a day to doctors offices and clinics following up on outstanding continued prescriptions

·Made weekly calls with each of the individual sales consultants in the field to identify goals for the following week

·Cultivate and maintain relationships with patients to ensure quality service

AT&T Oct 2012-June 2013

Retail Sales Consultant Corona, CA

·Sell cell phones, accessories, tablets, premium audio, wired products such as AT&T U-Verse television, internet, and home phones

·Assist with various customer service issues on daily basis both in person and over the phone

·Help train new employees on opening, and closing procedures

Enterprise Rent-A-Car July 2010-April 2012

Management Assistant Newport Beach, CA/Cypress, CA/Huntington Beach, CA

·Assist with office management to include sales, marketing, accounting, employee development, customer service, and fleet management.

·Lead the marketing team in charge of growing the business, and maintaining a strong relationship with current accounts.

·Maintained a high customer service ranking at all locations.

·Completed Management Quality Interview within the 1st year of being hired

·Track and report all sales on a weekly basis

·Maintain weekly and monthly profit and expense reports

·Monitor daily sales figures and diagnose problem areas and suggest ways to improve profits

Awards:

10 Sales MVP’s

2 EE Elite MVP’s

National ESQI Award at John Wayne Airport Feb 2011

The Preface Group Summer 2009- Fall 2010

Intern Costa Mesa, CA

·Research and evaluate demographic trends to help Principles of the company make project-based decisions

·Proactively manage all company data input functions and record keeping duties

·Manage and create master contact database for marketing purposes

B.J.’s Restaurant and Brewery Summer 2006-Fall 2008

Host/Server Huntington Beach, CA and West Covina, CA

·Serve as lead host to delegate responsibility to other hosts on duties and protocols

·Answer questions about the menu and helped servers as needed by taking food and beverage orders

·Train 3-5 new hosts a month on all restaurant operations

Senator John Campbell, District Office Summer 2005

Intern Costa Mesa, CA

·Create reports and memoranda for the Congressman’s District Director

·Research policy issues and conduct legislative tracking

·Respond to written letters of inquiry and returned phone calls for approximately 100 constituents a week during controversial legislation trying to be passed

SKILLS, ACTIVITIES & ACCOMPLISHMENTS

·Strong communication skills: issue papers, reports, press releases, and academic papers

·Forbes trained in guest services and customer service

·Worked in Government offices and campaign headquarters

·Microsoft Word, Excel, PowerPoint, and Outlook

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