Help Desk P O

Michael Nixon P O Box ******

Flowood, MS *****

601-***-****

*******.*********@*****.***

** *****’ experience in the technology industry. I would like a position where I can maximize my training experience, program development skills and my teaching abilities. Effectively use my knowledge and people skills to be part of a dynamic team.

PROFESSIONAL EXPERIENCE

HBC – Hudson Bay Jackson, MS 01/1996 - PRESENT

SKILLS working with multiple systems; DOS Mainframe, OS 390 Mainframe, AS400. I also work with multiple scheduling systems; CA7, UC4, Zeke, Tandem, CA DE. Orion and Solar-Winds store location monitoring systems and Nagios Monitoring System Help Desk Assistance and Applicable IBM hardware from printers to robotic tape drivers

Responsible for monitoring all workflow scheduling systems

Monitored all store locations for Saks, Saks Off5th, Lord & Taylor, Hudson Bay, Home Outfitters and their corresponding web sites in the Western Hemisphere and Europe

Responsible for trouble -shooting the afore-mentioned up to and including working with Bell Canada, Verizon, TD,NCR and site location personnel. All the Major Credit Card and Gift Card entities. Took calls from all of the above whether Vendors, employees at all company locations,VP’s or whomever to achieve a successful business environment

SUMMARY OF QUALIFICATIONS

Team Oriented

Negotiation Skills

Knowledge and understanding of the technology process

Ability to organize and prioritize work and manage multiple priorities

Excellent attention to detail

Ability to work independently

Ability to establish and maintain effective working relationships with providers, management and coworkers