Post Job Free

Resume

Sign in

Quality Systems Customer Service

Location:
Curitiba, Parana, 80520, Brazil
Posted:
April 10, 2024

Contact this candidate

Resume:

Luis Fernando Villa Wences / Mechanical Engineer

*** ******* ***.

Firestone Co. 80520-7231

E-Mail: luis_f_villa @yahoo.com.mx

Cell: 615-***-****

SUMMARY OF EXPERIENCE

Global experienced Program QA Manager/ Engineer that established quality systems at multiple International locations (U.S., Mexico, Japan, China.) and solves complex internal and customer related problems delivering superior performance. Possesses practical knowledge in quality systems, product and supplier development. Strong APQP, statistical and analytical skills to launch new products and product lines. “Hands-on” Quality Professional with diversified accomplishments in systems integration, management and manufacturing. Core competencies include:

Fifteen plus years of strong and diverse experience in the Twin plant /Maquila (U.S. -Mexico) Industry, Experienced in metal mechanics, plastic molding, electronics, wire harness and Automotive Industry. Strong background in Management, Quality / Customer Service, Labor Assessments, Experienced in:

Quality Supplier’s Evaluation (SQE) - Process Development - Customer Service -Lean Manufacturing

Layouts -Quality systems / Management - Line Transfers - Capital Assessments - New Product Introduction

Experience with FORD, CHRYSLER, GM, TOYOTA, HONDA and TESLA

Excellent in oral and written communications skills, fluent in English and Spanish.

Experienced in ISO TS (IATF) 16949 system and Value Stream Mapping

Green Belt certified 8D’s, DoE, 5’S, PFMEA, Ppap’s, SMED, and APQP, Team builder

FUNCTIONAL EXPERIENCE

MANAGEMENT FUNCTIONS AND ACHIEVEMENTS

•Completed successful implementation of IATF16949 Quality Systems at multiple sites within the various organizations consistently meeting performance goals with 0 nonconformance and < 5 minor findings.

•Met goals in Scrap, Efficiency, and Rework metrics of performance for the organizations and in Management Review thru continuous improvement with an average of $10,000 per year savings.

•Directed quality & staff for tier 1, 2 &3 automotive facilities, management representative responsible and accomplishing for securing TS16949.

•Exceptional Customer Ratings, Big 6 Automotive ppm < 5.

CONTINUOUS IMPROVEMENT

•Facilitate and lead cross-functional projects in Sigma/Lean to achieve key management improvement projects.

•Establish continuous improvement projects throughout the organization, present to senior management, track initiatives against financial goals.

•Strong systems, analytical problem solving and statistical background.

•Promotes organizational change initiatives at various levels in the organization.

QUALITY MANAGEMENT

•APQP system for New Product Launch

•Problem Solving with direct customer interface (Containment – Lessons Learned)

•Global responsibility for the quality systems across the division.

•Strong facilitation and presentation skills at all levels in the organization.

•Experianced as Supplier Development and Systems Engineer (domestic and international)

SYSTEMS

•Created multi-level policies, procedures, forms and templates to meet all TS16949/ISO requirements.

•Created internal website communication between plants, databases and template applications to support procedures and lean office methodologies.

•CI projects, mandates, milestones, reports and track performance. Worked with Finance to establish performance monitoring.

PROFESSIONAL EXPERIENCE

March 2018 – September 2019

Excelitas Boulder Colorado

Quality Manager / Quality Engineer

Assigned as a Quality Manager / Engineer, continuous Improvements Quality System.

Reviewed Excelitas Quality Systems to ISO Standards developing IATF 16949.

Developed Key process indicators eliminating Customer concerns from average 5 to 1 per Month

Reduced Scrap from 15% waste to 7% (Cost estimate at $30,000.00 per year)

2015 – 2018

Federal Mogul Braking Division,

Smithville Tennessee

Quality Manager Engineer / Quality Engineer

Management of Quality performance Laboratory for Tier 1 Automotive Supplier.

Developed Quality Program for America’s operations inter plants.

Improved Productivity and Quality Metric KPI, for Ford, GM, Chrysler, Toyota, Honda, Nissan and Mazda performance <5 ppm`s

Exceptional Automatic customer performance findings (Down to <5 ppm).

Implemented a new customer concern procedure and systems, CAPA actions by less than 24 Hour response

Successfully developed a new product line complying with Quality, dates and Design revisions with an average of 98% milestone time-Development compliance.

2012 – 2015

Contec/ Sumitomo Electric Wiring El Paso TX. / Juarez Mexico

Q.A. Engineer

Developed a Quick response CAPA (less than 24 hrs.)

NPI Launch team, PPAP Coordinator successfully meeting milestones by 100%

Achieved Productivity goals with suppliers with average 98% success

Implemented Quality Standards for NPI wire harness eliminating rework by 50 %

Implemented Launch/APQP which included PPAP, Process Flow, PFMEA, Control Plans and SPC.

Met customer expectations by <10 Ppm`s and maintained systems in a lean resource environment.

Received Nissan's Master Quality and Zero Defects awards.

Achieved certified supplier status with exceptional customer ratings.

2002 – 2012

Delphi Packard Technical Center El Paso Texas / Juarez Mexico

Program Manager

BEC (Bussed Electrical Centers) Project Manager Engineer

Successfully developed New Product Introduction system (SMT & Plastic Molding).

Implemented advanced statistical methods to improve process capability, reduce variation and optimize inspections.

Reduced 15% rework reduction per year.

Performed Design of Experiments (DOE)

Established improvements on milestones events and Delivery Shainin Green Belt certified

1993 - 2002

Small Parts de México

Process / Quality Engineer

Assigned to offering, handling and developing complete projects in the Plastic Molding and Metal Mechanics Industry,

Developed customer account process from its Inception (Quoting) to line release (Warrant signature)

Designated as part of Advance Quality Team (APQP).

Liaison /Quality / Resident Engineer / Field Engineer achieving new contracts and customers

Achieve Production process improvements / Managing quality parameters and Cost Reductions

Develop documented procedures of new tools, equipment and quality control (ISO certification).

SPC coordinating for new line product implementation, pilot runs.

1987 – 1992

IMPECSA S.A. de C.V. Complejo Industrial Vallejo (México D.F.)

Engineering Supervisor

Assigned to management of Process Engineering Department (Metal Mechanics and Plastic Molding)

Implemented ISO 9000 (Nom – CC- series)

Used trouble shooting teams to solve problems in the manufacturing of metal mechanics

Process for vendor evaluation and development, APQP teams, FMEA and PPAP

Applied strong diagnostics and manufacturing, specifics:

oImplementation of Work Cells changing from W.O. manufacturing to MRB/JIT

oInventory and cycle time reduction implementing lean techniques and layout changes

oT.Q.C. training on all levels and S.P.C.

EDUCATION/AFFILIATIONS

College: Degree in Industrial Engineering UACJ Instituto de Ingeniería y Arquitectura

Graduate: Masters in Design engineering Universidad Autonoma de Chihuahua

High School: Heroico Colegio Militar de México Patente de Subtte. Caballería

Junior High: Escuela Secundaria Federal No.1

Elementary: Escuela Primaria Federal Abraham González

COMPUTER SKILLS

Microsoft Suite (Expert Excel & Access)

Visual Basic

Minitab

Adobe

Dbase

Auto Cad

SQC Pro

ADDITIONAL TRAINING

IATF16949 Lead Auditor Training

GM Quality System Basics QSB

Ford G8D Problem Solving Techniques

Team Training

Toyota A3 Training

Sigma/Lean Green Belt Training

Chrysler Advanced PFMEA Training

Layered Process Audits (LPA)

Shainin (Statistical Engineering)

Taguchi Methods – DOE

Ford G8D

NOM-CC & ISO-9000 Audit

Nivelación Pedagogica Magisterial

General Education Development University Texas El Paso

Test of English Foreign Language University Texas El Paso

Scholastic Aptitude Testing University Texas El Paso

General Motors Design Standards Excelencia en la satisfacción de cliente IMPECSA /UAVM

Statistical Process Control IMPECSA /UAVM

C.E.D.A.C. (Fishbone Tech.) IMPECSA /UAVM .O.P.S. (8D’s)FORDDesign of Experiments FORD

Diseño por computadora (Autocad)

Core Tools (Ppap, APQP, FMEA, TQC)

Thermal Plastic Forming (Injection Molding) Delphi

Six Sigma

Red X Solving Methods Delphi

Screen Printing (DEK/MPM)

Lean Manufacturing

Lean Flow Value Stream Mapping

Value stream Mapping

SMT Maintenance & Programming



Contact this candidate