Client Relations First Class

Josette Hammond

** ******** *** ******** **, 845-***-**** email **************@*****.***

Profile

Ability to interact with various levels of management, with a willingness to take initiative, paying close attention to detail supplemented with first-class organizational skills and a strong sense of professionalism. Exceptional communication skills. Strengths include setting priorities, meeting deadlines, and working independently or collaboratively based on needs of the organization.

Areas of Strength

TCI certified/trainer Customer/Client Relations

Strategic Planning Team player

Professional Experience

St. Christophers

Residential Director 2019-2023

• Oversee the safety of the campus, scheduling, controlling overtime, supervising staff on the campus.

• Ensure the daily operations of the campus, programing for the youth in our care.

• Engage and partner with team to ensure the youths needs are being met.

• Ensure that staff training is up to date.

• Complete all VPCR and PIP

• Ensure that cottage inspections are completed.

• Ensure fire drills are completed monthly.

• Conduct weekly team meetings.

• Conduct weekly incident review meetings.

• Run Strictly business groups with the youth once a month to see what they are feeling about things and what they would like to see happen.

• Attend SPR’s.

CEO and founder of Simple Knowledge

Trainer

107 Jackson Ave Nyack NY 2015-2019

• Contracted with various Agencies in NYC to help develop their programs,

• Supervisory training, assist in Crisis intervention, developing new programs from scratch developing all the paperwork.

Childrens Village

Night supervisor

Echo Hill Dobbs Ferry NY 2010-2015

• Night shift supervisor for the campus

• Ensure the safety of the youth on the overnight

• Ensured proper coverage overnight.

• Completed rounds throughout the cottages.

• Supervised the staff on the overnight

Abbott house

Group home manager

100 Broadway Dobbs Ferry NY 2001- 2011

• Manager of a group home community based.

• Responsibilities included scheduling, budgeting, training staff.

• Community relations with school and other entities.

• Planning personal goal with youth with to reunify with the families. St Christophers

New Windsor NY

CCS Manager (Manager of AOD department)

2012-2015

• Oversee the safety and security of the campus.

• Ensured proper staff coverage of the campus.

• Assist with training of TCI for the campus.

• Attended all cottage team meetings.

• Balanced customer requests and requirements within technical constraints of the law. Graham Windham

Crisis worker/school staff

1997 -1999

• Crisis unit when they needed to open due to crisis.

• School staff during the summers.

• .

Education

• Westchester Business institute

• Ashwood University Masters

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