Terri J. Morrow-Estrada

**** * ****** ****.

Oak Park, Illinois 60304

847-***-****

ad4wrg@r.postjobfree.com

Summary of Skills:

Proven Customer Service experience to ensure repeat business

Heavy call center experience answering telephone calls, taking correct messages and relaying them to correct parties

Ability to work with groups or as an individual

Certifications: Earned National Career Readiness Certificate (WorkKeys) Scored at Bronze level in verified skills in Applied Mathematics, Locating Information and Reading for Information

Experience: T-Mobile, Berwyn, Illinois Customer Service/Sales July 01, 2019 - August 25th, 2022.

Assisted with phone activations.

Assisted with sales of cellular phone merchandise. Home Depot Northlake, Illinois Customer Service/Cashier December 18, 2017 to June 13, 2019 Trained new employees

Accepted cash and credit card payments

Stocked shelves with merchandise

All Credit Lenders Elmhurst, Illinois Customer Service January 2016 to May 2016 Answered questions on customer payment schedules

Filled out loan applications

H&R Block Elmhurst, Illinois Customer Service/Receptionist December 29, 2014 to April 15, 2015 Set appointments for tax preparers

Answer general tax preparation questions

Madden Communication Roselle, Illinois Customer Service October 6, 2014 to December 12, 2014 Representative

Updated Excel spreadsheets with correct store display information Called stores around the United States to ask if they were using the Mark 10 VUSE electronic cigarette signage in the Marlboro section Checked pictures of VUSE store displays to ensure proper signage was being used

Answernet Network Elmhurst, Illinois

Customer Service Representative October 2012 to March 2014 Handled high volume of incoming telephone calls and relayed messages to clients

Operated switchboard

Product Evaluations Oak Brook, Illinois Marketing Representative October 2011 to May 2012 Called and executed food product surveys with food industry

employees

Set-up appointments for customers to come in for product demonstrations

Delta Sonic Carwash Systems, Inc. Elmhurst, Illinois Cashier November 2005 to November 2010 Accepted cash and credit card payments

Trained new employees

Verified balances by counting money in register against receipts Checked cash totals in register at beginning and end of work shift Counted money to verify amounts, issued receipts for funds received and made correct change

Stocked shelves with merchandise

Culvers Restaurant Franklin Park, Illinois Marketing Manager/Cashier November 2005 to August 2006 Set-up community events for Culvers Restaurant Franchise

Maintained records of donations and contributions

Organized party mailings

entered Accounts Receivables/Payables and Purchase Orders into computer system

Typed correspondence

Assisted with mass mailings

Education: Triton College River Grove, Illinois Teacher Aide Certificate December 2013

References: Available upon request