Customer Service Data Entry

LaShondra Brannon

Temple, TX ***** 707-***-**** **********@*****.***

Summary

Well organized self-starter with over 20 years of practical experience in office administration. Specializing in providing exceptional customer service and creating a professional atmosphere through exceptional verbal and written communication, problem solving and integral data entry. Microsoft Office including Word, Excel, Power-Point and Outlook

Skills & Abilities

● Thrived in a very fast paced setting with highly confidential personal information for clients

● Showcased exceptional organizational skills with a high level of attention to detail ● Optimized productivity to ensure a timely workflow

● Collaborated with a number of like-minded team members to ensure a constant work flow

● Mastered a high call volume while maintaining professionalism and exhibiting exceptional customer service

● Utilized a mastery of written and spoken vocabulary to ensure clarity

● Maintained a variety of reports and documents using Sales Force, JIRA, and Excel

● Orchestrated office events for staff and client by creating memorable experiences and useful resourceful for the community

● Follow-up with a commitment to serve customers after initial interactions to ensure their issues have been resolved satisfactorily and to gather feedback on their experience

● Confidently respected the privacy of customers privacy and their sensitive information, ensuring compliance with data protection regulations and company policies

● Administered Conflict Management abilities to remain calm and composed in the face of conflict, actively listening to customer complaints and finding appropriate resolutions

● Demonstrated product knowledge thorough understanding of the company's products or services, enabling accurate and informative responses to customer inquiries

● Problem-Solved with the capability to analyze customer issues, identify root causes, and provide effective solutions in a timely manner

Experiences

● Catalight Foundation, Walnut Creek, CA (Remote after pandemic) - 3 /2016 – 1/2024 Client Placement Specialist

● City of Richmond, Richmond, CA (Career Center) – 11/2015 – 2/2016 Career Center Assistant

● County of Marin, Department of Health and Human Services, San Rafael, CA – 1/2001 – 10/2015 Sr. Executive Assistant

Education

Laney College Oakland, CA

Associate Degree – Business Management

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