HANNAH LANCASTER

ad4wr8@r.postjobfree.com, 574-***-****

Indianapolis, IN 46204

linkedin.com/in/hannah--lancaster

CAREER GOAL STATEMENT

Health Service Management student at IUPUI pursuing a career in a hospital, long-term care, or clinical setting while focusing on administrative functions. I prioritize leveraging my education and skills to better healthcare operations, ensuring the delivery of high-quality patient care. My objective is to become a self-sufficient and valued healthcare administrator who contributes to enhancing the operational aspects of healthcare organizations, ultimately improving the quality of care and patient outcomes.

EDUCATION

Indiana University, Richard M. Fairbanks School of Public Health Indianapolis, IN Bachelor of Science in Health Services Management May, 2024 HEALTHCARE INTERNSHIP EXPERIENCE

Veteran’s Administration Medical Center Indianapolis, IN Intern January 2024- Present

• Implemented rigorous quality and safety protocols to ensure compliance with regulations and uphold the standard of care at VA homeless centers

• Efficiently assigned providers to patients, enhancing appointment timeliness and patient satisfaction

• Fostered collaboration among staff to streamline project completion and improve efficiency

• Observed and documented areas requiring solutions for necessary improvement Networks Connect Indianapolis, IN

Intern May 2023- August 2023

• Facilitated seamless communication among team members to optimize the recruiting process

• Collaborated with employees on scheduling availability to ensure appropriate coverage

• Assisted numerous prospect employees with onboarding tasks OPERATIONS AND CUSTOMER SERVICE EXPERIENCE

Main Channel Marina Syracuse, IN

Rental Boat Manager May 2019- August 2022

• Implemented and managed the day-to-day operations

• Coordinated boat rentals for customers through both telephone and in person

• Fostered and sustained engaging relationships with customers

• Ensured the maintenance of pleasing and polished customer spaces Indiana University- Purdue University Indianapolis Campus Center Indianapolis, IN Operations Team Member November 2021- May 2022

• Organized and set up materials to provide safety and comfort for clients

• Utilized problem-solving skills to find creative solutions to work for both client and Campus Center

• Maintained a daily understanding of events taken place in building to assist daily management COMPUTER SKILLS

Excel, Microsoft Word, Microsoft PowerPoint, Adobe Acrobat Proficient

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