Front Office Desk

Elysia Caviness ***************@*****.*** 903-***-**** Burleson, Tx

PROFESSIONAL SUMMARY

SKILLS

● Hospitality background ● Supplies/inventory

~Committed to cultivating a positive

working atmosphere to motivate employees.

WORK HISTORY

Hotel Equities. Keller TX - Front Office Agent - 05/2020 - present

●Welcome guests in a warm and friendly manner

●Assist guests in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.

●Knows all essential aspects of the hotel's business operations.

Hotel Equities. Keller, TX - Housekeeping Executive 05/2021 - 03/2022

● Staff Management

● Report preparation

● Organized leadership

● Motivational communicator

● Chemical handling

● Time management expert

● Employee scheduling

● Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.

● Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.

● Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.

● Conducted final inspections of offices and common areas and notified Housekeeping of any space requiring immediate cleaning.

● Consistently responded to cleaning emergencies on behalf of guests

EDUCATION

GED Keller, TX

05/2020

CERTIFICATIONS

● CHHE - Certified Hospitality Housekeeping Executive

● Managed over 50 customer calls per day.

●Ensure housekeepers are on task and completing rooms in a timely manner

●Help the housekeeping staff in areas where we may need extra assistance

●Handle any and all daily tasks assigned by the GM

●Take inventory of all supplies relating to housekeeping

Urban Air Trampoline And Adventure Park. Southlake, TX Party Coordinator 08/2019 - 03/2020

● Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.

● Kept facilities clean and prepared party areas promptly for upcoming events.

● Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.

● Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.

● Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.

● Reset party rooms between events, including collecting trash, wiping down surfaces and sweeping floor.

● Protected young guests by monitoring activities and maintaining strong perimeter for activities.

● Assisted party planners in over 25 parties per shift

Subway. Hurst, TX

Sandwich Artist Shift Leader 12/2018 - 06/2019

● Assisted customers in choosing menu items by providing food complementing information.

● Identified the price of goods and calculated bills with optical price scanners, calculators and cash registers.

● Operated manual and electric appliances to peel, slice and trim food.

● Trained team members to prepare sandwiches and other items according to instructions.

● Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.

● Observed customer purchases in line and differentiated between standard portions.

●Inspected kitchen equipment and appliances 7 times per week to verify functional operation

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