Cortez R. Hutchinson

ad4wqy@r.postjobfree.com

Summary Of Qualifications

Transformational leader with over ten years’ experience in cross-functional project management, strategic market management, product management, and market analysis/forecasting resulting in profitability, increased market share and ROI. Strong communication, research, analytical, problem solving and presentation skills. Adept at coaching, mentoring and training all levels of staff on business transformation, process improvement and business acumen. Proficient with MS Office. Certified Six Sigma Greenbelt.

Education/Training

• Trinity Washington University, Washington, DC

Master of Business Administration

Bachelor of Arts in Communication

• Verizon Leadership Learning Academy, Ashburn, Virginia Design Thinking Comprehensive and Change Execution Certifications

• ESI Project Management Certification

George Washington University, Washington, DC

• Six Sigma Greenbelt Certification

IBM Business Consulting Services, Silver Spring, Maryland

• Mediation and Conflict Management Certification

Montgomery County, Maryland

Computer Skills

• MS Office (Word, Excel, PowerPoint, Access, and Outlook), Google Suite, Mindjet, and SharePoint. Work Experience

AT&T, Atlanta, Georgia 10/2021 to 11/2023

Product Marketing Manager

• Serve as project coordinator for AT&T’s Mobility Product Marketing Team, assisting senior product managers on the team in managing the complete life cycle of several accessory product lines.

• Perform as the champion for audio and power products within the cross-functional team required to manage them.

• Prepare and communicate reporting and analysis, sharing weekly updates to lead managers.

• Coordinate with vendors and production chain dealers to implement merchandise transactions.

• Use expertise in network processes to assist in appropriate mobile operations of products and services.

Verizon Communications, Silver Spring, Maryland

Senior Marketing/Project Manager

12/2013 to 09/2021

• Served as project manager for Verizon’s Long-Distance Consumer and Business segment. Supported in and out-of-franchise Verizon customers nationally and globally. Increased market share by $5 million annually.

• Researched Federal Communication Commission tariff filings and maintain documentation. Project-managed product rationalization endeavors.

• Supported the Consumer and Business sales channel with product launches and promotions.

• Recorded and analyzed data for national and international long distance, FiOS digital voice revenues, migrations, and customer opt-outs.

• Worked with internal and external vendors, clarifying local and long-distance mobile network traffic.

Verizon Communications 05/2010 to 11/2013

Senior Analyst /Project Manager

• Facilitated face-to-face call center training for new products, product enhancements, system upgrades/enhancements and process changes for over 250 consultants, team leaders and managers in the Consumer and Business channels. Provided a collaborative and supportive learning environment.

• Interfaced and partnered with product line managers for clarification and specifics relative to product launches and process changes.

• Provided sales support for the Mid-Atlantic and Potomac regions business channels. Developed, launched and communicated sales spurts and contests for over 400 sales consultants and managers. Tracked and finalized sales results. Directed the workflow for future sales incentives and endeavors.

Verizon Communications 06/2006 to 12/2010

Marketing Specialist/Project Manager

• Organized and presented promotional offers to associates, colleagues and senior management within the Potomac “Go-To-Market.”

• Published and maintained Consumer and Business win-back methods and procedures for order processing, regulatory policies, and interactions with Local Exchange Carriers (LECs).

• Served as single point of contact for telephony escalations for Consumer and Business East service response centers. Scripted documentation and service alerts; advised centers of LEC activity.

• Assisted field offices with the fiber/Internet program. Coached and motivated sales representatives resulting in increased sales and a close rate of 33.2%. Verizon Communications 05/1997 to 05/2006

Assistant Manager/Specialist

• Led pilot team accountable for implementing the “Supercedure” project (customer account takeover). Saved the company over $500,000 annually using the Six Sigma approach.

• Managed the national quality assurance program for call center auditing for associates and management. Presented findings to senior leadership and managers.

• Managed a team of 25 representatives. Evaluated performance and provided coaching. Collaborated with union leadership for a positive work environment.

• Researched and presented findings for vendor studies and the static digital subscriber line feature.

• Implemented standardized processes to effectively synergize multiple methodologies.

• Facilitated call center observation processes and calibration training for colleagues and direct reports.

Professional Organizations/Affiliations

• Women’s Association of Verizon Employees Member

• Maryland Council for Dispute Resolution Mediator

• Hemophilia Foundation of Maryland Volunteer

• Hemophilia Association of the Capital Area Volunteer Recognition/Awards

• Verizon Excellence Award Recipient (Six Sigma Project)

• Selected to participate in the Verizon Development Leadership Initiative Program

• Trinity Washington University Leadership Award

Contact this candidate