Customer Service Accounts Payable

Esther M. Plexico

*** ********* ***** 864-***-****

Spartanburg, SC 29307 **********@*****.***

Objective

To be a contributing factor in the success of an organization by performing professionally, ethically and efficiently.

Qualification Highlights

Excellent Customer Service Skills – Ability to interface effectively

Conversationally fluent in Spanish

Resourceful – Innovative and Quick Learner

Detail Oriented – Organized – Reliable – Able to Prioritize, Delegate and Motivate

Computer Literate – Knowledgeable in Microsoft Office, Word, Excel, PowerPoint, Oracle, SAP, WordPerfect, Adobe and Internet.

Employment History

2007 – Present Self Employed

Insurance Agent

Sell Auto Home and Life Insurance for AM Best Insurance Companies

Owner /Managed my Agency with no employees. Sales Agent, Customer Service representative for all policy holders with questions, complaints and assisting in claims. Marketing for the Agency and working weekly with policy holders that endured hardships to retain clients and worked daily with collecting lapsed accounts with remaining balances to eliminate charge backs to my book of business.

2006 – 2007 The Hiring Authority/ AFL Telecommunications

Accounts Payable

Analyzed computer delinquent invoice data, rectified and authorized payment. Mediated delinquent accounts with suppliers. Processed invoices for payment. Responsible for releasing the daily list of payment delays. Mediated weekly international conference calls related to accounting inaccuracies, processing questions and clarifications. Assisted with reconciliation of Accounts Payable Trial Balance ($15M) to Vendor Statements. Updated vendor master file information and other projects as assigned by AP Manager. Contacted vendors for statements and request for invoices. Weekly Supplier Payment History Reports.

2000 – 2005 Spartanburg County

Administrative Assistant

Provided administrative support to the Director of Public Works, County Engineer and Engineering Staff. Duties included processing invoices, timesheets, petty cash, monthly reports, correspondence, faxes, emails, travel arrangements and procurement of office supplies. Liaison to general public for all department service requests, inquiries and complaints.

1993 – 2000 Rieter Corporation

Administrative Assistant / Receptionist

Assistant to the Controller and provided functional support to the Finance Department. Responsible for functioning as the liaison between the public and the CFO of a multi-faceted organization. Duties included organizing and maintaining extensive records and forms, sorting and prioritizing mail, correspondences, faxes, switchboard operations and arranging travel itineraries.

1989 – 1993 Wilson World Hotel

Guest Services Manager

Supervised and trained front office employees. Mediated customer grievances. Responsibilities included accounts receivable, accounts payable, timesheets, petty cash and bank deposits. Teamed with sale associates to implement rate and mix strategies, created incentive programs to boost room sales and assisted in the preparation of monthly budgets.

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