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Customer Service Business Development

Location:
Atlanta, GA
Posted:
April 10, 2024

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Resume:

Anabella Speight

ad4wqn@r.postjobfree.com 737-***-****

Atlanta, GA 30301

SUMMARY

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

SKILLS

Business Development

Marketing

Operations Management

Data Analysis

Expert in Customer Service

Quality Assurance

EXPERIENCE

Warehouse Supervisor

Cotton Cravings Atlanta, GA Oct 2023-Current

Supervised loading and unloading of materials from incoming trucks. Monitored warehouse operations to ensure accuracy and efficiency. Maintained and updated inventory records accurately. Regulated product quality throughout the manufacturing process to ensure customer satisfaction.

Documented production data such as quantity produced, batch numbers and time taken for each step of the process.

Researched trends in flavor combinations to create unique signature items. Measured ingredients accurately using scales, graduated cylinders, spoons and other tools. Provided training sessions for new staff members on proper usage of equipment and safety protocols.

Tracked shipments from suppliers to ensure timely delivery of ingredients needed for production runs.

Performed routine maintenance on equipment used in the candy making process. Assisted in troubleshooting problems that occurred during production processes. Generated warehouse shipping documents, packing lists and invoices. Provided leadership to motivate staff members to achieve performance goals. Addressed any problems that may arise during day-to-day operations in a timely manner. Journalist

Little 5 points Newspaper Atlanta, GA Jun 2023-Current Wrote factually correct, concise, and engaging news stories within tight deadlines. Conducted interviews with sources to obtain information for stories. Generated ideas for feature stories that would be compelling to readership audiences. Photographed or videotaped news events to provide visual coverage. Developed and pursued stories independently and for assignment, covering range of topics and events.

Wrote and distributed press releases with photos to print, broadcast and social media on behalf of clients.

Utilized social media networks such as Twitter and Facebook to promote articles. Interviewed sources, contacts and leads to gather information for stories. Provided support during live broadcasts of radio shows or television programs. Maintained relationships with key contacts within various organizations or institutions. Manager of Operations

Pop Up Cafe May 2023-Oct 2023

Planned, designed, and scheduled phases for large projects. Monitored project performance to identify areas of improvement and make adjustments. Developed and initiated projects, managed costs, and monitored performance. Sourced, vetted and managed vendors needed to accomplish project goals. Promoted available resources and connected individuals with services. Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks. Maintained accurate records of liquor inventory and purchases for budgeting purposes. Developed drink recipes and menus to meet customer preferences while optimizing profitability. Increased revenue by promoting additional products and assisting with beverage menu. Poured wine, beer and cocktails for patrons.

Bar Manager/Wine Steward

Buzzmill Sep 2022-Feb 2023

Closed out cash register and prepared cashier report at close of business. Maximized customer service by training staff, overseeing operations, and resolving issues. Kept alcoholic beverages well-stocked and organized to meet expected demands. Adhered to state laws regarding alcoholic beverage services and customer regulations. Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Crafted special drink and cocktail menu items for seasonal offerings. Consulted with managers to organize special events and promotions. Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.

Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Courier, Driver

Tiff's Treats Aug 2020-Mar 2022

Maintained all regulatory documentation for each package. Worked accurately with numbers and performed simple mathematical calculations. Maintained reliable attendance and consistent work hours. Delivered product to customers accurately, safely and on time. Provided positive representation of company by demonstrating safe, responsible driving practices.

Verified package information to check for accuracy and completeness. Photographer

Photo Texas Photography Aug 2020-Jan 2021

Established and maintained therapeutic relationship within professional standards and confidentiality laws, while providing stellar customer care Transported, set up, and maintained pleasing on-set environment for customers. Handled both common and crisis situations at client site, calmly and efficiently. Maintained and reported records and files pertaining to program activity. Responsible for the care and maintenance of all camera, lighting, and backdrop equipment. Commute to the location of scheduled photoshoots and record milage to company spreadsheet.

Shift Leader

JuiceLand Apr 2019-Aug 2020

Supervised operations, maintaining material inventory and a positive work environment. Dove sales and profitability though operation excellence. Communicated complex information about nutritional supplements in a succinct fashion. Welcomed customers with respect and warmth, answered any customer questions, and provided answers/recommendations.

Prepared and served coffee, espresso drinks, blended coffees and teas. Memorized recipes for specialty coffee beverages and seasonal offerings. Trained new baristas on company policies and procedures regarding food handling safety standards.

Created complex, hand-crafted beverages based upon customer preferences. Screen Print Operator

Effective Sign Solution Leander, TX Oct 2018-Jan 2019 Troubleshooted, repaired and tested electrical, mechanical and hydraulic equipment on routine basis.

Utilized computer and RF Scanner to create product labels. Operated effectively in fast paced team environment. Demonstrated strong teamwork, collaboration and cross-cultural skills. Managed complex sales cycles utilizing consultative solution selling approach. Kept track of daily orders and shipments.

Assisted in the setup of screen printing presses for various projects. Cleaned screens with solvents and power washers to ensure quality prints. Tracked and organized warehouse inventory and accepted and stocked paper and supplies for shipments.

Prepared screens with proper mesh count, stencils, and emulsions. Worked with clients to design custom prints including images and color. Barista

Starbucks Apr 2018-Dec 2018

Maintained knowledge of menu items and recipes to effectively service customer. Performed general cleaning tasks to adhere to health and safety standards. Maintained highest quality, consistent product standards. Recorded drink orders accurately and immediately after receipt into register system. Demonstrated excellent customer service and interpersonal skills, both written and verbal. Prepared and served coffee, espresso drinks, blended coffees and teas. Managed morning rush of customers daily with efficient, levelheaded customer service. Collected payments and provided accurate change.

Memorized official and off-menu coffee and tea preparations. Head Camp Counselor

Jones of Art May 2013-Aug 2017

Developed and tracked course scheduling, instructor assignments, participant records and supply ordering

Established effective and meaningful working relationship with parents, employees, children and general public

Assisted staff in organizing and leading activities. Maintained environment that ensured children's safety and well-being. Conducted daily check of area and equipment for safety, cleanliness and good repair. Administered first aid care for on site injuries, and provided immediate notification to the guardian(s).

Maintained daily records of attendance, incidents, and camper behavior. Enforced rules while maintaining an atmosphere of fun and positive reinforcement. Conducted regular inspections of facilities to identify potential hazards or risks. Resolved any complaints from parents or staff members in a timely manner. Trained new counselors in safety procedures, emergency protocols, and activity guidelines. Developed relationships with local vendors for discounts on equipment rentals or services. Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.

EDUCATION AND TRAINING

High School Diploma: Science

Leander High School Leander May 2018

AP Honor-roll

Honoree of Double Reed 1st Chair

3.62 GPA

Extracurricular Activities: Symphony Orchestra Section Leader President of the Latin Club

Some College (No Degree): Medical Radiologic Technology Austin Community College Austin, TX

ADDITIONAL INFORMATION

References available upon request



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