Technical Support Analyst

Sarah Ann Humphreys

Ormond Beach, Florida ******

Phone: 908-***-****

*************@*****.***

Objective

To apply my advanced technical support skills to an innovative and creative company that provides career growth

Certifications/Skills

• A+ Hardware/Software/Network+

• MSSQL/Azure

• Team Support

• Tiger Paw

• Zen desk

• Jira

• AWS

• Team Viewer

• VPN

• VMware

• RDP

• Web forms

• SDK

• Teams

• Outlook

• Excel

• Zoom

Compuflex Corporation, Technical Support Analyst 2019 - 2024

• Provided comprehensive remote technical support for software utilized as middle-ware between TCR Vaults and bank tellers

• Efficiently troubleshoot and analyzed reported issues, collaborated with QA and Development teams to ensure swift resolution

• Demonstrated exceptional planning and organizational skills in leadership roles both independently and within teams

• Consistently delivered excellent written and verbal communication to end-users

CCP Productions, Hoboken, NJ, Credit Card IT Manager 2012–2018

• Managed a 24/7/365 POS credit card help desk support team, serving over 400 major restaurants in the Tri-state area

• Collaborated with credit card processors to implement PCI compliance requirements and provided onsite technical support

• Provided superior customer service by troubleshooting credit card, network, terminal, and printer issues to maximize up-time in a continuous operation environment

• Excelled in leadership roles, fostering teamwork and delivering top-tier technical and customer support

Additional Professional Experience

• Assistant IT Technical Teacher, Eastwick College, Nutley, NJ, 2009-Present

Education

• Eastwick College, Nutley, NJ - Computer Electronics Technician Program, 2009

Skills

• Experienced Technical Support Analyst with over 20 years of expertise,adept at delivering outstanding customer and technical support across diverse work environments

• Recognized for reliability, adaptability, and strong communication and presentation skills

• Proactive problem solver with keen attention to detail, exceptional organizational abilities, and a commitment to continuous learning

Community Involvement • Vice President, West Seattle Chamber of Commerce, Seattle, WA

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