Lina Nhean-Ry

**** * ***** **

Denver, Colorado *0223

Mobile: 720-***-****

ad4wpu@r.postjobfree.com

EXPERIENCE

Pasco In-Home Health Care

live-In Aide

**/**** - *******

●Caring for two Elder Parents with Dementia. Preparing daily meals, prep-medicines, making doctor appointments, driving them to doctors appointments, driving them to groceries shopping. Monitor them to ensure they don’t fall. Bathing them, help with dressing, help with dentures, combing hair.

King Soopers

Customer Service

11/2021 - 6/2023

●Ensure each customer is taking care of with their needs, such as cash checking, sending and receiving Western Union, Ria, Bill Pays, Reload Credit Cards, etc.

Bluemercury Inc

Sales Associates

10/2018

Store Manager

11/2019 - 6/2020

●Recognized as the national leader in luxury cosmetics retailing and spa services.

●Sales drive, leaders and help the company grow rapidly and fulfill companies philosophy of friendly, honest expertise. Bluemercury brings world renowned spa treatments and indulgent luxury beauty products to clients demanding high service and sophisticated.

●Responsible for exemplifying Bluemercury's customer service philosophy at the store level, maximizing revenue and providing a high standard of customer service. Lead a team of knowledgeable, well-trained, enthusiastic and customer focused sales and spa associates.

Job Duties

Responsibilities include:

•Ensure each client receives outstanding service by providing a friendly environment, deep product knowledge and honest advice

•Develop and implement plans to meet/exceed sales goals

•Ensure compliance with all policies and procedures

•Manage inventory, expenses and payroll

•Present a well-stocked, clean and beautifully presented sales floor and spa

•Create and run special in-store events

•Continually evaluate and manage performance challenges

•Actively recruit and provide ongoing training to staff

PNC Bank Branch Sales & Service Associate I (U)(MLO)

12/2017 - 01/2017

Bristow, VA

•identify appropriate solutions. Leverages partnerships as well as community Centers of Influence to acquire, expand and retain relationships.

•Other Responsibilities includes: Bat Operations, ATM Custodian, Vault Custodian

Cosmetic Sales Associates/On Call Dress Collection/Intimate Apparel 04/2014- 02/18

Neiman Marcus Tyson Corner, VA

●To provide a thorough and informative client consultation, extensive knowledge of the company’s products, if not essential. Understanding active ingredients and desired outcomes for each item, recommend products based on a customer’s needs.

Erno Laszlo Line Assign Specialist /and Business Manager - Guerlain

04/11- 08/13

Nordstrom Tyson Corner, VA

●Building individual customer relationships, working effectively with other team members and establishing new Nordstrom Accounts, while demonstrating consistent adherence to company standards and procedures.

●Responsible for driving the counter business and creating the counter success.

●Additionally, focus on in-house training programs, pre-booked facial consultation events, and maintaining a properly merchandised counter while proficiently closing the retail sale

Prepare detailed business plan goals and objectives.

●Plan Events and follow-up with customers to ensure satisfaction.

●Adopt a team approach; work with others in pursuing common goals.

●Understand the skills and qualities in the business.

●Attend workshops, school to keep up-to-date changes, season collection in the industry.

Business Manager – Bobbi Brown

ELC Beauty, LLC

01/2010 - 12/2011

●Develop a Special Events calendar and implement, along with merchandising objectives, with in-store selling teams.

●Responsible for recruiting, training, motivatting and developing our people; our company's greatest asset.

●Educate our selling teams and account sales staff about the company's goals, visual merchandising directives and product knowledge.

●Provide directions to Beauty Advisors regarding company goals and objectives, ongoing feedback and coaching to Beauty Advisors.

Bank Teller

Wachovia/Wells Fargo – Woodbridge, VA

09/09 – 08/10

•Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

•Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

•Identify transaction mistakes when debits and credits do not balance.

•Prepare and verify cashier's checks.

•Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.

•Resolve problems or discrepancies concerning customers' accounts.

•Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized customer information.

•Monitor bank vaults to ensure cash balances are correct.

•Order a supply of cash to meet daily needs. Sort and file deposit slips and checks, receive and count daily inventories of cash, drafts, and travelers' checks.

Chanel- Beauty Advisor

Macy’s – Arlington, VA

09/2009 - 01/2011

•As a Beauty Advisor we practice superior selling techniques through advanced product knowledge and OUTSTANDING customer service.

•Personally assist customers in makeup and skin care selections and participate in the execution of special events/promotions to achieve personal selling and service goals.

•Monitor Macy’s credit card, process DIF, RCA, Inventories, clean and replenish products, etc.

Assistant Front Office Manager

Hyatt Regency Reston, VA

10/2007 – 05/2009

●Provided supervision for Front Desk clerks, PBX operators, Bellman and Night Audit clerks.

•Responsible for weekly schedules, hiring of new employees, employee reviews, purchase orders, inventory, end of month rate surveys, competitive analysis reports and recording proper payments to guest accounts.

•Responsible for proper registrations, check outs, and complaints resolution of guests.

•Assisted guests with tours, restaurants and car rental information.

•Overseeing the telephone system of the hotel.

•Perform nightly audits and oversee the accounts receivable, prepares daily credit limit and cash reports, maintains guest accounts, print out and deliver the bills to those checking out, can make corrections or adjustments to bills as needed.

Reservations Supervisor

Hyatt Arlington, Arlington, VA

02/06 – 10/07

Reservations Supervisor

Hyatt Regency at the Convention Center, Denver, CO

11/05 – 02/06

•Responsible for the management of the hotel's inventory, managing group blocks, enforcing group cut off dates avoiding extensions of cut offs without letter of guarantee.

•Monitor and implement strategies for Internet distribution channels.

•Responsible for setting up VIPS, pre-registration, arrangement of amenities to be delivered to VIP guests and pre-assign rooms accordingly.

•Ensuring that special requests are met prior to guest arrival. Billing of no shows, researching disputes and issuing credit accordingly.

•Setting up Group Sales Booking (GSB), run Pick-up report and attend Pick-up meeting.

•Providing training to the new hires of the front desk on how to make future

•Reservations utilizing the Reserve reservations system.

Assistant Executive Housekeeper

02/02 - 11/05

Assistant Front Office Manager

02/00 – 02/02

Front Office Agent

04/95 – 02/00

Hyatt Arlington, Virginia

•Responsible for checking in and out of guests. Answering incoming calls for information, registration, directions, and messages for registered guests, etc. Registered guests properly applying rules for cash, credit card and check transactions. Assisted with the new agents in training outline.

•Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.

•Ensure work is completed to include, shift closings, room deposits, refunds and rebates.

•Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures.

•Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.

•Provide information and direction to staff to achieve 100% occupancy, and perform check-in and out procedures.

•Prepare a shift briefing to communicate daily activities, and any complaints or issues that arise.

•Tasks and Responsibilities: Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.

•Daily supervision of the housekeeping staff, including the day, event and post- crews. Purchase, re-order and maintain housekeeping supplies and inventory.

•Responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times and directing team members to ensure the highest degree of guest satisfaction along with responsibility of staffing, scheduling, and develop training manual

•Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the Arena.

•Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events. Uphold the highest standards of cleanliness, safety, and conduct.

•Knowledge of OSHA and safety standards within Housekeeping department.

•Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

AREAS OF EXPERTISE

•Dedicated customer service manager with 13 years of experience in “Hyatt corporation” hospitality and retail settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

•Leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Service Management

Sales & Marketing Improvement

Handling Complaint & Resolution

Teambuilding & Training

Retail Operations Management

PROFESSIONAL SKILLS

Heidi’s International Beauty Academy 02/2012

CPR Certificate

08/2023

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, and performance assessments.

RAS Encore/PMS Express

Time Management Training

E-Flex-Maxim

Appointment Management

Customer Service Skills

Reserve

Spirit Passkey Procedures

Genesis/Genesis Teller System

Telephone Skills

PBX Consoles

Microsoft Office

Opti-Net

Host Emuator

Reference Available Upon Request

Contact this candidate