S

John Seo

909-***-****

ad4wpn@r.postjobfree.com

Inglewood, CA

SUMMARY

Quality Engineer with experience in Customer service as automotive part supplier and electrical root cause analysis. Adapt in working with both internal and external teams to reach common objectives.

SKILLS

Electrical circuit analysis

Root Cause Analysis and 8D

Quality Assurance

Bilingual (English, Korean)

Customer service

Six Sigma Green

WORK EXPERIENCE

Field Application Engineer

LG Innotek USA (Jan.2021 ~ Jun.2023) – Troy, MI

Provide on-site engineering support for automotive power electronics unit. (DC-DC converter) Warranty returned part analysis and quality management (60%)

Perform initial inspection and analysis on warranty returned parts.

Test for non-conformance and generate initial report for both production site

(Korea) and customer (US).

Work with customer service team to create and deliver status, result, and improvement action for quality issues.

Apply corrective action at customer site for delivered parts before improvement.

Improve RMA process for returned parts to minimize analysis lead time.

Monitor and address quality issues from field and customer site. Address customer complaints and requests for on-going projects (25%)

Collect concerns and requests from customer (OEM/Tier 1)

Drive internal teams to address customer concern.

Aid in on-site testing or validation on samples in development stage. Quality Engineer II

Mobis Parts America, LLC (Ontario, CA)

Jun 2014 to May 2020

Oversee North America warranty quality for infotainment unit as a Tier 1 supplier. Failure Root cause analysis on warranty returned parts (60%)

Electrical circuit analysis on warranty returned parts to determine defective component in circuit board or flaws in process.

Use of Oscilloscope, multi-meter, aging rack, CAN tool, Bluetooth sniffer, power sequence testing in regular bases.

Occasional in-vehicle and field driving test.

Generate non-conformance report on trending defective parts.

Review and monitoring of analysis result for continuous process improvement. Quality trend analysis and monitoring corrective actions (20%)

Collect and sort out complaints and incoming parts to detect increasing/decreasing defect trend.

Quality score monitoring of major issues and improvements.

Generate monthly summary to prioritize improvement area

Monitor and organize supplier analysis and countermeasure plan.

Develop and implement continuous process improvement to facilitate communication.

Communication with customer, R&D, and related parties.(20%)

Generate quality reports including quality trend, corrective actions, and its effectiveness to sales body, manufacture plants, as well as related quality teams.

Arrange and participate in TFT to address new issues.

Travel to manufacturing plants and dealers across U.S. for on-site investigation

Revise and validate analysis manual, TSBs, and campaign related documents distributed to customer quality team, field engineers, and dealer technicians.

Participate in weekly TFT discussion with customer for telematics related issues.

Provide analysis results and finding from device side perspective.

Facilitate communication between involved parties including but not limited to: customer (sales body and manufacture plant) quality team, R&D, network engineers, and field service engineers.

EDUCATION AND CERTIFICATION

Bachelor of Science: Mechanical Engineering

University Of California, Los Angeles (2014.03)

Certified Quality Engineer (2019.02 ~ 2023.06)

Six Sigma Green belt (2018.12)

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