PROFESSIONAL EXPERIENCE

Lot Attendant- Towne Health/ Moffitt Business Center February 2022-Current

Duties include but are not limited to monitoring the building and lot overnight for the safety of the guest.

Reporting any suspicious behavior to the head of security and/ or Temple Terrace Police Department if warranted.

Primary responsibilities monitor and take care of the lot where guests and employees park to enter and exit the building.

Customer Service Advocate – Verizon, Tampa, FL September 2014 – December 2021

First Call Resolution Specialist

oProvide emergency resolution to customers.

oEstablish Key Performance Indicators within teams. Provide analytics of customer interactions among all team members during the First Call Resolution period to the lead.

oProvide Emergency Response to the business sector and Priority Cellular accounts.

Account Specialist

oProvide user insights and account analytics

oAccount resolution and troubleshooting

oAnalyze account statuses, report, and provide leadership metrics that include account termination, sales upgrades, and other payment-related information.

oMaintain nonprofit and small business accounts, acquiring requirements for customers.

Chat Representative Agent

oProvide customer service via chat in a high-paced environment. This included scheduled call back with customers, team coordination, customer assistance, and providing management and Engineering Team feedback regarding tickets.

oTrack customer and business requests via the AYS ticketing system.

Provide Mobile Device Management Service

oAssists in Mobile Device setup through Android and Apple portals for small businesses and individual customers.

oEstablish connectivity to cellular, and enterprise, and personal WIFI networks

oTroubleshoot device and configure settings for customer use

oGuide business customers within the mobile business device portals

Department Hearing Coordinator – SF & Gache’, Tampa, FL June 2012 – August 2014

●Establish sale services of commercial and residential properties.

●Negotiated and verified bids of properties.

●Prepared notice of sales, assigned of bids on properties listed for the foreclosure process. –

●Duties included scanning, copying, and uploading documents that are sent and received from the courts.

●Prepared motions with supporting affidavits requested by the courts for the sale and foreclosure of a property for the state of Florida.

●Provide local county courts and legal team payment history, escrow breakdown, judgment figures, and other related documents from the client referencing system.

Legal Assistant -Law Office of D.Consuegra, Tampa, FL May 2008 - June 2010

●Provided support to the firm’s legal personnel and establish teams specific to types of cases

●Assisted the billing and finance department by documenting customer accounts, establishing contacts, and reporting delinquent accounts to proper collection agencies.

●Established and maintained company operational budgets and assisted in capital budget meetings.

● Maintained business and regulatory compliance under Florida and county law