JENA

LOVE

ad4wo4@r.postjobfree.com

404-***-****

Atlanta, GA 30032

Online Digital Resume

Experienced Customer Care Specialist brings 4+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.

PROFESSIONAL SUMMARY

Kits And Bundles LLC. - Customer Care Specialist

Decatur, GA • 08/2018 - Current

Cut Creaters - Front Office Manager

Atlanta, Ga • 05/2016 - 03/2020

Atlanta Metropolitan Auto - Front Desk Manager

Atlanta, Ga • 09/2015 - 08/2018

WORK HISTORY

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Defused customer concerns with exceptional conflict and problem resolution skills.

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Used exceptional communication to connect with customers, assess needs and present solutions.

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Verified accuracy of customer account information and updated when necessary.

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Responded to customer inquiries via phone, email, and web-based platforms.

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Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.

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Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

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Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

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• Coached employees through day-to-day work and complex problems. Prepared reports to assist business leaders with key decision making and strategic operational planning.

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Utilized client and staff feedback to maintain customer partnerships and increase revenue.

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Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

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Oversaw fast-paced front desk operations and guests' needs at busy facility.

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Handled tasks and responsibilities for front office employees during periods of understaffing.

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SKILLS

• Understanding Customer Needs

Calm and Professional Under

Pressure

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• Information Updates

• Call Documentation

Courteous with Strong Service

Mindset

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• Customer Retention Strategies

LeMoyne-Owen College

Memphis, TN • 08/2005

Criminology

EDUCATION

• Prepared weekly employee work schedules for team members. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

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Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

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• Increased customer service ratings through personable service.

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