JENNA C. NITTI

■ Oakland, NJ ***** ■ 201-***-**** ■ ad4wo0@r.postjobfree.com ■ www.linkedin.com/in/jenna-nitti

■ PROFESSIONAL SUMMARY

Experienced Healthcare Marketing & Business Development specialist with a proven 15-year track record. Excels in leveraging data-driven and innovative approaches to fuel market growth and enhance care delivery. Proficient in strategic planning, relationship cultivation, and utilizing a diverse toolset including MS Office, EMR systems, Doximity, Salesforce, Marketware, and Tableau for comprehensive analytics. Demonstrates robust critical thinking skills, consistently engaging clinicians and communities through targeted outreach and communication strategies. Enthusiastic about applying extensive expertise to a dynamic new role, dedicated to driving impactful outcomes and contributing to organizational success. SKILLS

• Strategic Planning

• Marketing & Data Analytics

• Communication Optimization

• Physician and Community Outreach

• Relationship Building

• Healthcare Networking

• Competitor Analysis

• Planning and Organizing

• SaaS Knowledge

• MS Office

WORK HISTORY COMMUNITY & PHYSICIAN LIAISON 12/2019 to 03/2024 Hospital for Special Surgery, New York, NY

• Pioneered HSS' inaugural physician liaison role, designing collateral, analyzing referral trends, and devising strategies for enhanced patient access and provider communication.

• Cultivated and managed relationships with over six hundred referral contacts across NJ and NY, fostering rapport through 40-50 weekly interactions via phone, office visits, and external introductions.

• Orchestrated over 250 successful patient referrals annually, significantly bolstering regional market share.

• Coordinated an average of six clinically driven webinars quarterly, collaborating with external physicians, physical therapists, athletic trainers, and community organizations to promote knowledge-sharing and collaboration.

• Developed tailored outreach plans for newly onboarded regional HSS physicians, driving growth within a rapid two-month timeframe.

• Improved cross-departmental communication initiatives, streamlining processes, and optimizing resource allocation.

• Spearheaded negotiations with external practices, securing a new regional site location to address access concerns and establish a mutually beneficial partnership.

• Contributed to the planning and execution of community events, seminars, conferences, and networking gatherings to expand professional connections and promote organizational services.

• Generated comprehensive reports leveraging data and external feedback, offering valuable insights to inform strategic decision-making.

PHYSICIAN LIAISON 05/2017 to 11/2019

SportsMed Physical Therapy, Glen Rock, NJ

• Cultivated and nurtured relationships with healthcare professionals to effectively promote organizational services and enhance collaboration.

• Produced customized informational materials monthly, designed for specific market segments and external clinical interests.

• Simplified the referral processes for referral sources and improved accessibility and scheduling convenience.

• Personally assessed and managed over one hundred referrals monthly originating from relationship sources, ensuring timely and appropriate follow-up.

• Attended networking events and webinars with local providers and communities, fostering engagement and knowledge-sharing.

• Maintained meticulous records in Salesforce, documenting all visits and discussions to facilitate efficient and solution-oriented re-engagement efforts.

• Contributed to interview processes, facilitated team building activities, and supported the growth of new hires within the organization.

OFFICE MANAGER 10/2014 to 05/2017

Dr. David J. Nitti M.D, Hawthorne, NJ

• Trained and mentored administrative staff members in company policies, daily task execution and best practices.

• Developed and implemented office policies and procedures.

• Ensured compliance with applicable laws about employment practices.

• Managed office budget to oversee inventory, postage, and vendor services.

• Reviewed and revised contracts for accuracy and company assurance.

• Continuously re-evaluated office procedures and workflows to enhance efficiency and productivity among staff members.

• Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.

HUMAN RESOURCE ASSOCIATE 10/2009 to 10/2014

Aerotek, New York, NY

• Oversaw all HR functions in a fast-paced and continuously evolving office environment.

• Facilitated seamless onboarding for internal staff and contracted employees, offering essential guidance during new hire orientation.

• Conducted thorough background checks, reference verifications, and drug screenings to assess candidates' suitability for roles.

• Maintained accurate records of attendance and timecards, ensuring timely and precise payroll processing.

• Responded promptly to employee inquiries concerning benefits packages, vacation policies, and payroll matters, cultivating a supportive workplace atmosphere.

• Fostered open communication with department heads to address staffing needs and navigate organizational changes effectively.

EDUCATION Bachelor of Business Marketing: 12/2008

Ramapo College of New Jersey

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