Customer Service Team Members
Resume:
Laurie L. Brisbin
*** ******* ** ********, ** ***77
**********@*****.***
Bakery Outlet Supervisor
A sales-oriented supervisor for Bakery Outlets with experience in customer service and leadership roles. Manages thirty-five Bimbo Bakery Outlets in the northeast with expertise in leading teams to improve performance, customer loyalty, and increasing sales. Worked with data programming with external partners and specialized in assessing with new roll outs to update programming.
Key Competencies
P&L Management Financial Reporting Team Leadership
Strategic Planning Operations Management Communication
Customer Relations Business Development Time Management
Experience
Bakery Outlet Supervisor
May 1990 – March 2024 Bimbo Bakeries Williston, VT
Support and communicate with thirty-five Bakery Outlets stores in the northeast
Proficient with Datasym POS Operating System
Install updated equipment to the Bakery Outlet stores as needed
Create and develop programming files from Datasym POS Operating System
Maintain/adjust pricing and add new items to cash registers in each location
Monitor the accuracy of the weekly sales data submitted from each store and compile date into a weekly sales report for the financial department
Organize the following monthly data: sales, customer count, units sold, $/customer, $/unit, $/labor hours
Approve and process outside vendor invoices prior to being processed in Accounts Payable
Prescreen potential applicants for employment and conduct interviews for new hires
Assist new associates with on-boarding paperwork
Work in the Bakery Outlets with the store manager to suggest growth opportunities
Complete monthly audits on documentation looking for accurate and timely deposits
Assist in creating social media news with external marketing firm
Delinquent Tax Collector
March 2011 – Current Town of Richmond Richmond, VT
Work with delinquent tax property owners to set up payment plans
Customer Service Representative
October 2009 – Current Harrington Hams of Vermont Richmond, VT
Seasonal position during the holiday season
Interact with customers via incoming phone calls
Provide advice on the products
Place and track orders
Customer Service Representative
December 2009 – Current Cochran Ski Area Richmond, VT
Seasonal position
Greet guest as they arrive
Sell lift tickets
Prepare meals in snack bar for guests
Certifications/Awards
Attended a Diversity, Equity & Belonging Training 2023
Received Certification of Achievement of Outstanding Professional Achievements in 2009 & 2014.
Education
September 1978 – June 1981 Mount Mansfield Union High School Jericho, VT
References upon request
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