Jamel Harris

Phoenix, AZ *****

ad4wmh@r.postjobfree.com

+1-573-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Tivity Health - Phoenix, AZ

April 2022 to Present

• Managed customer accounts

• Greeted customers

• Resolved customer issues

• Worked in the inbound call center

• Collected and documented orders

• Responded to inquiries and issues

Customer Service Representative

GC Services - Phoenix, AZ

November 2021 to January 2022

Assist clients with maintaining their accounts online and guiding them to the correct steps and processes to ensure that the situation gets resolved in a timely manner with both parties satisfied. Sales Representative

American Income Life - Phoenix, AZ

March 2021 to August 2021

Inform the client about the company's product and close the sale with the client. Enter data about client to see if client qualifies for company's product. Enter sales information to track personal progress on company site.

Cashier/Customer Service

Arco AM-PM - Chandler, AZ

February 2021 to April 2021

Some of the tasks that I was required to take care of where maintain the store's cleanliness for the customers as well as restocking the necessary products in correct places. I was to also perform requested tasks from customers with a polite and positive attitude too. Recover Support Aide (RSA)

FCC Behavioral Health - Hayti, MO

May 2019 to October 2019

My responsibilities as an RSA included managing, monitoring and engaging with the clients who have a history with substance abuse. I also make sure that the shift is going according to schedule designed for the specified shift. Filing documents, answering phone calls and managing prescription medications was another responsibility of an RSA.

Direct Care Staff

Southeast Specialties - Hayti, MO

November 2018 to March 2019

My responsibilities as Direct Care Staff was to teach and guide mentally impared clients about book smarts and street smarts. Some of the more specific responsibilities was to make sure appointments were set up and on time, personal hygiene and cleaning, basic math, spelling, and communication with others, money management just to name a few.

Research Assistant

Delta Fisher Research Center - Portageville, MO

May 2018 to August 2018

My responsibilities as a Research Assistant was to go to sites, record data from tests and display data through graphs and charts. I also performed maintenance on farm equipment such as tractors and tractor equipment. I helped set up for events that would take place at the farm as well. Education

High school or equivalent in General

Hayti - Hayti, MO

August 2013 to April 2017

None

Skills

• Microsoft Systems

• Caregiving (Less than 1 year)

• Customer service (2 years)

• Call Center with High Call Volume (Less than 1 year)

• Organizational skills and management (1 year)

• Good Judgement Skills

Certifications and Licenses

driver's license

CPR/First Aid

July 2019 to July 2021

Med Tech

July 2019 to July 2021

Assessments

Work style: Reliability — Completed

January 2021

Tendency to be dependable and come to work

Full results: Completed

Delivery driver fit — Familiar

January 2021

Measures the traits that are important for successful delivery drivers Full results: Familiar

Work style: Conscientiousness — Proficient

January 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Call center customer service — Proficient

February 2021

Applying customer service skills in a call center setting Full results: Proficient

Work motivation — Completed

February 2021

Level of motivation and discipline applied toward work Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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