Shelley Mcconnell

Valley Springs, CA *****

ad4wlh@r.postjobfree.com

+1-415-***-****

Bringing my leadership, client relationship, management and strong sales experience to your company! Where I can utilize my entrepreneur type go getter personality and experience while meeting company goals and succeeding my own personal goals. My can do attitude leads my team while I guide them with on going training, constructive and productive criticism, team building activities and goal driven strategies. My diverse employment history will show you award winning achievements through out my journey in different fields showing that I am adaptable, fast learner and don’t let new challenges affect my ability to stay on top! Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Resident Services Director Sales & Marketing

Pacifica Senior Care - San Francisco, CA

June 2022 to Present

• Accomplished and reached community occupancy goals within 3 months of employment.

• Attended networking events while creating a positive reputation, building relationships and planted seed for future referrals

• Actively organized events and programs for community while encouraging resident guests to attend, creating word of mouth referrals, social media marketing content and positive atmosphere for tours

• Schedule, organize and conduct tours with prospective resident of independent and assisted living, memory care and skilled nursing.

• Respond and follow-up with walk-ins, phone inquiries, mail-ins timely and appropriately resulting in average of 5 tours a week.

• Participate in Manager On Duty responsibilities and weekend shifts as needed while strengthening relationships with families resulting in referrals

• Manage move ins and move outs offering red carpet treatment to new residents and their families.

• Work closely with the Executive Director and Regional Sales Director in development and implementation of the quarterly marketing plans.

• Organized daily activities using Yardi systems, Word, Excel, Salesforce resulting in 200 average calls per months including callbacks and follow up with referral agencies . Director of Programs

Brookdale Senior Living - Redwood City, CA

October 2021 to June 2022

• Engaged in resident relationship building resulting in many organized resident programs ran by residents

• Diligently planned and pushed positive energy throughout the 300 resident community during 2 extended Covid lockdowns, resulting in remote engagement targeting the 6 elements of positive lifestyle .

• Interview/ Hire staff, provide training resulting in a very successful daily routine

• Performed all duties in a professional manner and participates in community leadership decision- making so as to have a positive impact on community business operations including management of department budget and staff.

• Provides subject matter expertise to the management team regarding associates’ and residents’ engagement and quality of life. Participates in annual resident satisfaction survey initiatives and addresses resident complaints and grievances. • Negotiates and manages community contracts in significant matters such as staffing, contract labor, vendors and entertainers.

• Participates in the review of individual residents’ service plans and regularly documents progress. Participate in discharge planning with other members of the management team.

• Responds appropriately to resident emergencies, using independent judgment for “in the moment” decisions, calling or contacting appropriate internal and external parties according to the established protocol. Assists with disaster management efforts and activities during evacuations, (i.e. hurricanes, etc…)

• Ensures that Resident Programs meet all state, federal, and other regulations with 100% compliance and 0 write ups / citations

• Plans, develops and implements creative and exciting Resident Programs to meet the individual needs and interests of the residents within the community as well as through outside trips and events; includes coordination of one-to-one programming for residents who cannot participate in a group setting

• Responsible for meeting the Standards or Excellence for Resident Programs.

• Ensures resident welcome and engagement protocols are in place by overseeing volunteer ambassadors within the community and working side by side with marketing ensuring red carpet experience

• Through independent judgment and discretion, manages a volunteer program, including recruitment, training, and supervising volunteers.

• Ensures daily, weekly and monthly calendar of events requirements are met and handed out by weekly / monthly deadline.

• Ensures specialty programs are scheduled according to the Resident Program Annual Master Calendar while overseeing the marketing, promoting and communicating materials are of professional quality.

• Maintains community environment (including equipment and supplies) to support whole-person wellness culture for resident engagement.

• Coordinates the transportation of residents to and from events outside of the community, overseeing staff and driving schedule, van maintenance and daily route

• Responsibly act in supervisory capacity as manager on duty or in the absence of the Executive Director, when assigned weekly

Stylist/sales Consultant

DAVID’S BRIDAL - Beaverton, OR

November 2005 to June 2020

• Sales, Customer Relations/Service, created trusting bonded relationships with customers leading to comeback sales and referrals

• Ordered, suggested and organized attire for customers for events and/or special occasions as a personal stylist creating a clientele of approx 400 personal customers

• Style brides, bridal parties and all formal wear occasions while up selling, using my expertise in product knowledge and fashion

• Keep track of multiple parties’ appointments, orders and requests in a timely manner, CRM and Handle concerns, complaints while working under high stress environment with deadlines in a productive manner leading my sales to be consistently in top 3 per pay period.

• Reach sales goals on a consistent basis while maintaining top sales consultant status through out the year achieving COE / Presidents Club. ($250,000 in sales per year with the average dress costing $700) Driver / Logistics Specialist

Crown World Dental Laboratory - Hillsboro, OR

November 2018 to March 2020

• Pick up / delivery dental implants and finished products. (Crowns, Implants, Dentures etc )

• Organize route each day according to deadlines and locations.

• Communicate with Dr at dental offices,

• Data Entry of inventory per customer upon specimen intake (implants, hardware etc ), transcribe Dr orders, due dates and special concerns

• Prepare incoming specimen for lab rotation

• Document sensitive information

• Monitor flow of production making sure each case made deadline.

• Prepare all shipping and organizing of delivery of finished product . Client Relationship Manager

HAIR CLUB FOR MEN AND WOMEN - Portland, OR

June 2015 to July 2017

• Oversee monthly sales goals, accounts receivables/collections, maintain client membership billing and client retention resulting in center hitting monthly goals / numbers consequently .

• Provide Ultimate Employee experience by ensuring the team had a positive work experience building morale with positive attitude, on going training, staff engagement and goal achieving staff sales challenges / games .

• Oversee front reception area, scheduling and sales.

• Lead, mentor, coach and motivate team to help exceed goals resulting in company achievements along with personal achievements, monetary incentives and prizes

• Organized and presented weekly meetings with all staff, troubleshooting upcoming challenges for the week, plan sales goals resulting in a supportive results driven team

• Provide the Ultimate Client Experience providing the highest level of customer service focusing on client retention and membership sales .

• Consultations, membership enrollment/ sales providing strong, persuasive and negotiation skills closing percentage leading me to President Club ranking one of the highest in my position in the company !

• Resolved customer complaints/issues with high focus on membership compliance

• Achievements will include Monthly bonuses every month in result of reaching all strategic goals center wide . Achieved Presidents Club Reward trophy and financial bonus within first year of employment in result of reaching yearly sales, financial and membership conversion goals for the year. Assistant Manager

GSL Properties - Portland, OR

February 2010 to October 2012

• Served as Assistant Manager for 2 years

• Oversaw day to day office operations

• Answered questions from customer, guests, client and patrons over the phone, email, and in person

• Met 97% of sales targets

• Coordinated schedules and assigned staff members' shifts

• Trained new team members on company processes and procedures

• Counseled, mentored and disciplined staff

• Yardi

• Basic computer knowledge

• Tax Credit leasing

• Marketing

• Event planning

• Walked property daily

• Problem solve / resident matters and concerns

Education

GED in General Studies

Merced High School - Merced, CA

Skills

• Customer relations (10+ years)

• Organized

• Resourceful

• Driven

• Microsoft Word

• Property leasing

• Management (5 years)

• Sales (10+ years)

• Customer service (10+ years)

• Problem management

• Accounts receivable (10+ years)

• Event planning

• Marketing (8 years)

• Yardi (3 years)

• Supervising experience

• Account Management

• Fair Housing Regulations

• Accounts Payable

• Office Management

• Payroll (4 years)

• Microsoft Outlook

• Budgeting

• Business Development

• Negotiation

• Research

• Merchandising

• Computer Networking

• Conflict management (10+ years)

• Social media marketing

• Help Desk

• Financial Report Writing (5 years)

• Recruiting

• Accounting

• Change Management

• CRM Software

• Property Management

• Employee evaluation

• Training & development (5 years)

• Program Management

• Strategic Planning

• Marketing (2 years)

• Hotel experience

• Windows

• Retail sales (10+ years)

• Communication skills

• Public relations (10+ years)

• Lead generation

• Tax experience

• Salesforce

• LIHTC (2 years)

• Google Docs

• Computer skills

• Customer relationship management (10+ years)

• Social media management

• Customer support

• Outbound sales (6 years)

• Tableau

• Trello

• Analysis skills

• Typing

• iOS

• Photo editing

• Filing

• Data collection (8 years)

• Direct sales (10+ years)

• Computer literacy

• Mentoring

• Time management

• Microsoft Office

• Sales management (10+ years)

• Teaching

• Developmental disabilities experience

• Microsoft Excel

• Landlord-tenant law

• English

• Clerical experience

• SQL

• Membership sales (4 years)

• Staff training (2 years)

• CPR (2 years)

• Time & attendance systems (1 year)

• Leadership (10+ years)

• Project leadership (10+ years)

• Organizational skills (10+ years)

• Content creation (10+ years)

• Sales administration (10+ years)

• Fundraising (3 years)

• Volunteer management (2 years)

• Vulnerability assessment (10+ years)

• Branding

• Active Directory

• Business Analysis

Awards

Presidents Club- Hair Club

December 2015

Reached revenue goals

Sales goals

Conversion goals

Membership Upgrade goals -

Accomplished in 6 months -

Presidents Club- David’s Bridal

December 2006

Reached $250,000 sales goal within a one year time frame at David’s Bridal. Certifications and Licenses

CPR Certification

Driver's License

Assessments

General manager (hospitality) — Proficient

August 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Management & leadership skills: Impact & influence — Proficient April 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Sales fit — Proficient

March 2023

Measures the traits that are important for success in sales positions Full results: Proficient

Work style: Professionalism — Proficient

March 2023

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

February 2022

Responding to customer situations with sensitivity Full results: Proficient

Case management & social work — Proficient

March 2023

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Outside sales — Proficient

August 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Teamwork: Interpersonal skills — Proficient

August 2021

Responding to challenging team situations at work

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient February 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Social media — Proficient

May 2022

Knowledge of popular social media platforms, features, and functions Full results: Proficient

Attention to detail — Proficient

September 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Retail customer service — Proficient

March 2023

Responding to customer situations in a retail setting Full results: Proficient

Basic maintenance and repair — Proficient

April 2022

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Sales skills — Proficient

August 2021

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

October 2020

Identifying and resolving common customer issues

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient August 2022

Planning and managing resources to accomplish organizational goals Full results: Proficient

Sales skills — Proficient

March 2023

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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