Location job seeker can work:

Cincinnati, Ohio or Northern Kentucky area

Brief summary of phone screen including job seeker’s most applicable experience/skills specific to this temporary position:

Call Center, Customer Service, Healthcare Insurance and Administration plus a Bachelor of Arts in English from

Northern Kentucky University.

Positive and pleasant phone voice that is engaging with the customer.

Experience with Call Center Monitoring, Coaching and Metrics.

Experience with SAP and Word, Outlook, Excel experience

Data Entry, typing filing plus medical billing and invoicing experience.

Tammy worked as a contract employee as a SBO for Open Enrollment in 2019 and 2020 for Mark Ostendorf. She would like to be considered this year for the CSR position.

TAMMY BAUMGARDNER

WORK EXPERIENCE

Better Business Bureau - Cincinnati, OH

January 2022 to Present

Business Relations Representative

Responsible for maintaining relationships with businesses and organizations in the community. We work to promote the BBB’s services and programs to businesses and organizations, as well as provide support and assistance to those who are interested in becoming accredited by the BBB.

We also help business resolve disputes with customers and maintain a positive reputation in the community.

Staffing Agency at Tri Health/Bethesda North - Cincinnati, OH

August 2021 to September 2021 – Contract Job

Medical Front Desk Specialist

Worked for the Perinatal department as a Front Desk Coordinator.

Checked in patients using Epic Medical Billing Software as well as scanning and printing billing sheets.

Staffing Agency at Gateway Rehabilitation Hospital - Crescent, Springs, KY

June 2021 to August 2021 – Contract Job

Telephone Operator

Answered phones, greeted visitors, distributed mail, and signed in our guest visitors in a logbook.

Documented information in a computer database and provided excellent customer service.

Staffing Agency at Anthem - Cincinnati, OH/Remote Worker

September 2020 to December 2020

October 2019 to January 2021- Contract Job

Switchboard Operator/Enrollment Specialist

Handled inbound calls to answer questions related to health insurance.

Routed calls during the Open Enrollment period annually.

Documented information in a computer database and provided excellent customer service.

Greensky Credit - Crestview Hills, KY

January 2019 to April 2019

Customer Service Representative/Call Center

Answered incoming calls from Financial Sales Reps, as well as customers to start processing financial loans.

Handled calls from existing loan accounts regarding payments, interest, and payoff loan requests.

Documented information in a computer database and provided excellent customer service.

Staffing Agency at Krauss Maffei Company - Florence, KY

January 2017 to April 2018 – Contract Job

Switchboard Operator/Receptionist

Welcomed guests, answered multi line switchboard and handled administrative duty projects.

Documented information in a computer database and provided excellent customer service.

Advantage Solutions – Newport, KY

May 2017 to December 2017

Event Specialist

Handled Product Demonstrations and Merchandised the event on a display cart.

Engaged with customers to promote product sales and completing marketing surveys after the event to give important feedback to the company.

Merchant Disputes Representative – Mason, OH

February 2016 to October 2016

Customer Service Representative

Investigated and processed of inbound customer and financial institutions credit/debit card disputes.

Provided customer service responsibilities such at typing, filing and phone calls to external/internal customers.

Staffing Agency at Northern Kentucky Water District – Erlanger, KY

September 2015 to November 2015

Data Entry Clerk – Contract Job

Worked as a Customer Service Rep and handled the data entry of delinquent service orders and billing inspection.

Documented information in a computer database and provided excellent customer service.

St Elizabeth Physicians – Fort Mitchell, KY

February 2014 to August 2015

Revenue Cycle Specialist

Handled patient registration duties including creating/editing insurance information in accounting system.

Performed customer service over the phone and in-person and assisted patients with their medical bills.

Used of Epic Medical Billing Software and Microsoft Outlook to electronically file insurance claims

Staffing Agency at DHL – Erlanger, KY

March 2013 to October 2013 – Contract Job

Import/Export Representative

Handled documentation for cargo shipments from DHL cargo planes.

Handled merchandise review for special instructions and assignment of tariff codes for customs inspection.

Comair / Delta Connection – Cincinnati, OH

May 2002 to February 2012

Flight Attendant

Handled difficult passengers; ability to resolve conflict and empathy for passengers with special needs (the handicapped, the elderly and those with language/cultural diversities)

Used communication and hospitality skills for beverage, alcohol, and food service, ordering commissary supplies, suggestive selling for rewards credit cards and other company promotions

Knowledge of Security and Federal Aviation Regulations

Administered first aid training and operated emergency equipment.

Handled evacuation procedures while making sure that safety is the number one responsibility.

EDUCATION

Northern Kentucky University – Highland Heights, KY

Bachelor of Arts in English

SKILLS

Billing, Epic Medical Billing Software, Medical Billing, Medical Invoicing

Customer Service Experience, Call Center Experience, Typing, Filing

Microsoft Excel/Word/Outlook

Contact this candidate