ISHA JESSICA KAMARA

202-***-**** ad4wgt@r.postjobfree.com

Clearance US Citizen Project manager Scrum Master Certified IT Consulting Technology Management

PROFESSIONAL EXPERIENCE

Over 10 years with various experience with successful completion of agile Scrum-based IT Projects and resources among multiple projects. Proven Track record for leading, coaching, and building successful high-performance predictable teams using Agile Methodologies, leading to high-performance rates of the team and products released to the clients.

TRAINING/TECHNICAL SKILLS/TRAINING

Software- MS Teams, MS Office, Sharepoint, Rally, VersionOne, QuickBooks, MS Office (Word, Access, PowerPoint, Access, Project) Adobe Acrobat, OneNote, BOX, JIRA, Confluence, Sharp Cloud, Zoom, GoToMeeting, SQL, Salesforce, Tableau

Training: Scrum Master Training, Project management course training, Agile Training, Organizational Management, Management Analysis, Data Analytics Course, Train The Trainer, Management Essentials, Research Methodology, PMP Boot Camp 2022, Agile Training, Scrum Master Training, Lean and agile practices training.

Education:

MASTER DEGREE in (IT Management ) Information Systems Management

Georgetown University

Minor: Lean and agile Practices

BACHELOR OF SCIENCE

Minor: HealthCare Management

University of Maryland University College

Professional Certifications: PMP certified, Professional Scrum Master Level I, CSM, Safe.Agilist 5.0, Certified in lean and Agile practices.

Skills

●JIRA, VersionOne, Rally ect.

●Uses and understands the standards of the SDLC

●Experience with managing complex ITprojects

●Detail oriented

●Knowledge of the PMBOK

●Release Planning

●Product Management

●Roadmap/Milestone Planning

●Command of Project Management tools (JIRA, Rally, VersionOne, Confluence, Sharepoint )

●Well-versed in version control tools (SharePoint, Clear case)

●Technical skills in Web servers (Apache, IIS and IBM Web Sphere)

●High-level Estimation

●Microsoft Team

●Zoom

●Skype for Business

●Story-Mapping

●Kanban

●Scrum Framework

●Organized

●Great communication skills

Servant leader

PROFESSIONAL EXPERIENCE

Scrum Master - Government Contractor SBA (Small Business Administration)

Trigent Inc- Reston Virginia 2021-2023

Applications WEB services and WEB screens/ Applications/ Cloud API’s

●Requirement Gathering: Proficient in collecting, documenting, and analyzing business requirements from stakeholders, ensuring alignment between business needs and technological solutions.

●Data Analysis: Skilled in interpreting complex data sets, using analytical tools and methodologies to derive actionable insights, and presenting findings to support strategic decision-making.

●Process Improvement: Experience identifying inefficiencies in business processes, proposing and implementing solutions to streamline workflows, enhance productivity, and reduce costs.

●Documentation & Reporting: Strong ability to create comprehensive documentation including business cases, functional specifications, and reports, presenting information in a clear and structured manner

●Lead cross-functional coordination (UX, analysts, developers, and testers) is occurring early and often

●Used Jira to provide visibility to status, metrics, predictability, throughput, quality, impediments, and dependencies.

● Managed, trained, and mentored mid-level and entry-level BAs who work on different projects; assisted with candidate evaluation for new BA hires.

●Facilitates the daily standup (sometimes called the daily scrum) and helps the team reach a consensus.

●Guided and coached teams on how to use Agile practices and principles to deliver high-quality products and services to our customers

●Managed high-performing level teams by recognizing areas of strength and improvement and employing appropriate coaching and development techniques

●Ensured the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility

●Ensured project and Scrum method is understood and the team adheres to Scrum theory, practice, and guidelines

●Worked with Agile coaches and other Scrum Masters to grow within the role.

Agile Trailblazers LLC, Reston, VA

Scrum Master/Business Analyst - Blue Cross Blue Shield 2019-2021

AWS CLOUD PROJECT

●Conducted comprehensive data analysis to identify trends, patterns, and opportunities for process optimization, resulting in a 15% increase in operational efficiency.

●Collaborate cross-functionally with stakeholders to gather and document business requirements for software development projects, ensuring alignment with business objectives.

●Developed detailed business process models, flowcharts, and user stories to facilitate communication between technical and non-technical teams, reducing misinterpretations by 20%.

●Utilized SQL and Tableau to create custom reports and dashboards, providing actionable insights to senior management for strategic decision-making.

●Led user acceptance testing (UAT) sessions, validating system functionality against business requirements and reducing post-implementation issues by 25%.

●Conducted stakeholder interviews and facilitated workshops to elicit requirements, resolve conflicts, and drive consensus among diverse teams

PCAOB- PUBLIC Accounting and Oversight Board

Scrum Master/ Business Analyst Role May 2017- June 2019

Business Analyst Functionalities:

●Gathered Requirements: Collaborate with stakeholders (users, clients, developers) to understand and document business needs, objectives, and constraints.

●Completed Requirements Analysis: Analyzed, and gathered information to create comprehensive and clear requirements documents, ensuring alignment with business goals and feasibility within the IT framework.

●Created Documentation: Develop detailed documentation including business requirement documents (BRDs), functional requirement documents (FRDs), use cases, user stories, and process flows.

●Facilitated Communication: Act as a liaison between technical and non-technical stakeholders, ensuring effective communication and understanding of requirements between both groups.

●Completed Solution Design and Evaluation: Assisted in Solution Design: Collaborated with architects and developers to ensure that the proposed solutions aligned with business requirements.

●Evaluated Alternatives: Assess and present alternative solutions, highlighting pros, cons, and potential impacts to aid decision-making.

●Facilitated UAT Facilitation: Led or assisted in User Acceptance Testing (UAT) sessions to ensure that the developed solution meets business needs and requirements.

●Issue Resolution: Identified and addressed any discrepancies or issues between requirements and the implemented solution.

Scrum Master Functionalities:

●Managed various (SEC) Security and (MS) Microsoft projects with several teams (Systems, Security, OPS, etc.).

●Facilitated project management meetings for Security, networking, and Systems teams and encouraged the team to deliver the best performance of ad-hoc and existing projects.

●Assisted teams in establishing product backlogs, producing estimates/resource needs, and delivering commitments to

IT and business units on time and budget while minimizing risks and surprises.

●Supported PCAOB’S IT Business Partners and Managers within OIT to share learning, mitigate technical dependencies, plan resource needs, and maximize practice consistency between agile teams on an ongoing basis.

●Responsibilities included guiding, coaching, and motivating the team to deliver business value while learning from each sprint along with the Scrum and Agile values of continuous improvement.

●Demonstrated passion and agility and effectively supported the application of agile principles and practices to the unique environment at PCAOB using the project management process.

●Effective use of several agile methods from multiple disciplines: Scrum, Kanban, Lean Thinking, Lean Startup, and Agile engineering. Masterfully facilitated all Agile ceremonies (Release or PI planning, sprint planning, daily standup, demo, and retrospective).

●Collaborated with Product Owners and stakeholders, and communicated key problems to be solved. Supported teams and organizations in backlog development, prioritization, velocity, quality goals, and value delivery by removing impediments.

●Utilized VersionOne as the main tool for transparency and information radiator, training new team members on utilizing VersionOne to ensure proper portfolio conformance and efficient use of the tool.

Identified tracked and reported on meaningful performance/progress metrics, and assisted the team in achieving performance goals. Ensured that the team is making good commitments and delivering on the commitments that it made. ξ Other duties as assigned.

Scrum Master / w Agile 2015-2017

Medstar Health Corporate,

Columbia, Maryland

•Demonstrated experience in iterative methodologies (Agile/Scrum)- leading Scrum meetings and developing Sprints, Product Backlogs, and/or developing User Stories.

•Facilitated sprint estimation and sprint planning meetings to identify product backlog items to be worked in a sprint and to estimate the level of effort of development activities.

•Lead daily standup meetings, Scrum of Scrums, track progress by keeping the sprint backlog up-to-date, and help to remove impediments.

•Fostered collaboration and communication between team members on technical issues, on process improvements, and in addressing and escalating project risks and issues.

•Experience with working with dispersed teams and using online communication tools such as OCS and Live Meetings, or similar.

•Performed the role of Scrum master and team lead with software development tools and processes such as version control, defect and issue trackers, build processes, and team collaboration tools.

•Prepared and organized decision briefings on complex topics with significant mission impact to stakeholders. Leads the development and analysis of Business Case Analysis (BCAs) in support of IT Strategic Planning and Service Portfolio decisions.

•Supported the development of strategic plans and initiatives to increase the effectiveness of the Business IT systems and/or its solutions resulting in increased return on the client's IT investment. Assess opportunities to integrate and reuse system components or capabilities.

•Participated in budget planning, cost estimating, and Program Objective Memorandum (POM) activities to ensure alignment of plans, initiatives, and funding. Gather high-level requirements for visual artifacts, and find new ways to represent and communicate information.

•Facilitated small working groups/sessions with clients in a unique and fun atmosphere to collect requirements and information.

•Created visual and written communications. Works with the design studio to conceptualize and execute visual design artifacts. Manages design projects ranging from several days to multi-year in length, to ensure they meet cost, schedule, and performance.

SCRUM MASTER

Sunrise Assisted Living

Mclean, Virginia 2013-2015

(Scrum/Agile)

•Participated in Scrum teams of business analysts, developers, and testers to plan deliverables for each development sprint. Provided meeting minutes and action item lists within 24 hours of Scrum meetings

•Worked diligently with stakeholders, business, and technical leads to understand the scope and align project deliverables to meet release deadlines

•Involved in conducting weekly stakeholder meetings to keep abreast of project status, changes, progress, timelines and cost. Documented and kept track of key changes and risks to various projects along with a risk mitigation strategy to ensure the smooth execution of these projects.

(Project Management)

•Managed complex projects or multiple projects of moderate complexity. Leveraged knowledge and prior experience to develop appropriate solutions. Managed development of business cases and presents business cases.

•Matched appropriate methods to identify client needs. Demonstrated knowledge and application of the risk management process. Leverages knowledge of and trains Project Management methodology, skills, and tools for team members. Converted business cases to business plans. Developed and executed implementation plans to include user training plans.

•Stayed abreast of enterprise-wide projects. Developed framework and managed the tracking of interdependencies within or across projects. Accountable for coordination of collection and validation of business requirements. Determine the impact of current/existing technologies on the project. Worked on assignments of diverse and complex scope. Interpreted less-defined guidelines to make recommendations for process improvements and/or enhancements.

•Required complex planning to coordinate with other departments or resources. Oversaw transition of project team members to new projects. Ensures lessons learned are applied to future efforts.

•Communicated with clients, service providers, or corporate administrative units in coordinating services, deliverables, or meetings. Perform a lead role in compiling information for business unit or project meetings or for meetings with other units.

•Implemented solutions leveraging any of the management consulting capability pillars, including organization design and mission support optimization, process improvement, performance management, strategy development and transformation, change management, IT strategy, and business architecture.

(Business Operations)

•Continuously improved methods and procedures for processes, measurement, documentation, and workflow techniques. Answered inquiries and addressed, resolved, or escalated issues to management personnel to ensure client satisfaction.

•Received and routed business correspondence to the correct department or staff members.

•Provided line managers with objectively based information for making decisions on the administrative and programmatic aspects of agency operations and management. Analyzed and evaluated (on a quantitative or qualitative basis) the effectiveness of line program operations in meeting established goals and objectives.

•Developed life cycle cost analysis of projects or performing cost benefit or economic evaluations of current or projected programs. Researched and investigated new or improved business and management practices for application to agency programs or operations.

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