General Manager Customer Service
Resume:
CB
CORTEZ D. BRIDGES
Professional Summary
To obtain a full-time career in a positive and structured environment to achieve success professionally utilizing leadership and management skills to benefit the organization as a whole.
Work History
Fazolis - General Manager
Champaign, IL
01/2022 - Current
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
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Developed and implemented strategies to increase sales and profitability.
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Implemented innovative programs to increase employee loyalty and reduce turnover.
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Analyzed market trends and competitor activities to create competitive advantages.
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Trained new employees on proper protocols and customer service standards.
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Mitigated business risks by working closely with staff members and assessing performance.
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Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
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● Assisted in recruiting, hiring and training of team members. Supervised creation of exciting merchandise displays to catch attention of store customers.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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Implemented business strategies, increasing revenue and effectively targeting new markets.
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● Formulated policies and procedures to streamline operations. Developed and maintained relationships with customers and suppliers through account development.
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● Monitored daily cash discrepancies, inventory shrinkage and drive-off. Negotiated price and service with customers and vendors to decrease expenses and increase profit.
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***************@*****.***
Savoy, IL 61874
Skills
● SAP Crystal Reports
● Oracle E-Business Suite Financials
● Accounting Techniques
● Microsoft Project
● Customer Service
● Financial Forecasting
● Manage Budgets
● Leadership
● Sales Activities
● Cost Management
Education
Southern Illinois University, John A
Logan College
Carbondale, IL
Certifications
Outstanding Guest Experience
Motivational Team Leadership Cost
Reduction / Waste Management Vendor
Management Kitchen, Bar, & Dining
Room Operations Integrated Inventory
Control Budgeting / Profit & Loss
Management Safety & Sanitation
Compliance
Checkers Rally's - General Manager
St Louis, MO
10/2020 - 12/2021
Burger King - General Manager
02/2016 - 10/2016
Steak 'n Shake - Manager
08/2015 - 02/2016
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
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Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
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Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
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Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
●
Developed and implemented strategies to increase sales and profitability.
●
Implemented innovative programs to increase employee loyalty and reduce turnover.
●
Analyzed market trends and competitor activities to create competitive advantages.
●
Trained new employees on proper protocols and customer service standards.
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● Assisted in recruiting, hiring and training of team members. Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
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Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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Implemented business strategies, increasing revenue and effectively targeting new markets.
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● Formulated policies and procedures to streamline operations. Responsible for assisting in managing the day to day operation of the restaurant and for putting together a team of great people who are committed to creating a welcoming environment for all customers
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● Supporting with the day to day running of the restaurant
● Cultivating a positive working environment for all staff to work in Making sure that all employees reach their full potential through constant evaluation, coaching and training
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Ensuring that all equipment is used correctly, maintained and cleaned properly.
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● Hire, train, supervise, and schedule kitchen and service staff Lotawata Creek - Restaurant Manager/General Manager 02/2006 - 08/2015
Steak-n-Shake - Overnight Lead Cook
06/2002 - 12/2005
Manage purchasing and inventory control to ensure sufficient levels of high-quality product while eliminating waste
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● Compliance with safety, sanitation, and food preparation standards
● Develop and revise kitchen procedures to optimize workflow Compile, analyze, and interpret financial data to develop accurate projections and ensure profitability.
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Managing the number one restaurant in the metro east area with
$120,000 weekly sales by improving all controllable costs thereby maximizing financial performance
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Also responsible for effectively developing, managing and leading the restaurant team to provide excellent service
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● Ensuring the highest standards of food and beverage service Keeping control of food and labor costs by helping decrease weekly payroll by thousands with my labor tracking system
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Ensuring Health & Safety and also hygiene procedures & standards are maintained
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● Having an in- depth knowledge of all menus
● Responsible for recruiting, training & developing restaurant staff
● Dealing with and resolving customer complaints
Communicating with the kitchen staff to ensure efficient food service by being on call 24 hours each day.
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Responsible for excellence customer service representative while taking, preparing, cooking, and completing food and beverage orders by myself as overnight lead cook including both dining room and drive-thru
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● Managed and trained new employees
● Accountable for food control and inventory
Organized constant cleaning of whole restraint including kitchen and dining room.
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