CB

CORTEZ D. BRIDGES

Professional Summary

To obtain a full-time career in a positive and structured environment to achieve success professionally utilizing leadership and management skills to benefit the organization as a whole.

Work History

Fazolis - General Manager

Champaign, IL

01/2022 - Current

Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

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Developed and implemented strategies to increase sales and profitability.

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Implemented innovative programs to increase employee loyalty and reduce turnover.

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Analyzed market trends and competitor activities to create competitive advantages.

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Trained new employees on proper protocols and customer service standards.

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Mitigated business risks by working closely with staff members and assessing performance.

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Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

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● Assisted in recruiting, hiring and training of team members. Supervised creation of exciting merchandise displays to catch attention of store customers.

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Scheduled employees for shifts, taking into account customer traffic and employee strengths.

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Implemented business strategies, increasing revenue and effectively targeting new markets.

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● Formulated policies and procedures to streamline operations. Developed and maintained relationships with customers and suppliers through account development.

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● Monitored daily cash discrepancies, inventory shrinkage and drive-off. Negotiated price and service with customers and vendors to decrease expenses and increase profit.

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ad4wgb@r.postjobfree.com

618-***-****

Savoy, IL 61874

Skills

● SAP Crystal Reports

● Oracle E-Business Suite Financials

● Accounting Techniques

● Microsoft Project

● Customer Service

● Financial Forecasting

● Manage Budgets

● Leadership

● Sales Activities

● Cost Management

Education

Southern Illinois University, John A

Logan College

Carbondale, IL

Certifications

Outstanding Guest Experience

Motivational Team Leadership Cost

Reduction / Waste Management Vendor

Management Kitchen, Bar, & Dining

Room Operations Integrated Inventory

Control Budgeting / Profit & Loss

Management Safety & Sanitation

Compliance

Checkers Rally's - General Manager

St Louis, MO

10/2020 - 12/2021

Burger King - General Manager

02/2016 - 10/2016

Steak 'n Shake - Manager

08/2015 - 02/2016

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

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Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

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Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

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Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

●

Developed and implemented strategies to increase sales and profitability.

●

Implemented innovative programs to increase employee loyalty and reduce turnover.

●

Analyzed market trends and competitor activities to create competitive advantages.

●

Trained new employees on proper protocols and customer service standards.

●

● Assisted in recruiting, hiring and training of team members. Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

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Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

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Scheduled employees for shifts, taking into account customer traffic and employee strengths.

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Implemented business strategies, increasing revenue and effectively targeting new markets.

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● Formulated policies and procedures to streamline operations. Responsible for assisting in managing the day to day operation of the restaurant and for putting together a team of great people who are committed to creating a welcoming environment for all customers

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● Supporting with the day to day running of the restaurant

● Cultivating a positive working environment for all staff to work in Making sure that all employees reach their full potential through constant evaluation, coaching and training

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Ensuring that all equipment is used correctly, maintained and cleaned properly.

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● Hire, train, supervise, and schedule kitchen and service staff Lotawata Creek - Restaurant Manager/General Manager 02/2006 - 08/2015

Steak-n-Shake - Overnight Lead Cook

06/2002 - 12/2005

Manage purchasing and inventory control to ensure sufficient levels of high-quality product while eliminating waste

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● Compliance with safety, sanitation, and food preparation standards

● Develop and revise kitchen procedures to optimize workflow Compile, analyze, and interpret financial data to develop accurate projections and ensure profitability.

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Managing the number one restaurant in the metro east area with

$120,000 weekly sales by improving all controllable costs thereby maximizing financial performance

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Also responsible for effectively developing, managing and leading the restaurant team to provide excellent service

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● Ensuring the highest standards of food and beverage service Keeping control of food and labor costs by helping decrease weekly payroll by thousands with my labor tracking system

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Ensuring Health & Safety and also hygiene procedures & standards are maintained

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● Having an in- depth knowledge of all menus

● Responsible for recruiting, training & developing restaurant staff

● Dealing with and resolving customer complaints

Communicating with the kitchen staff to ensure efficient food service by being on call 24 hours each day.

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Responsible for excellence customer service representative while taking, preparing, cooking, and completing food and beverage orders by myself as overnight lead cook including both dining room and drive-thru

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● Managed and trained new employees

● Accountable for food control and inventory

Organized constant cleaning of whole restraint including kitchen and dining room.

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