MARYAM ETTEFAGH

PROFESSIONAL SUMMARY

With over 8 years of experience as a Project Coordinator and more than a decade of expertise in implementation and Change Management, I've provided support to C-level Management and stakeholders throughout the entire project lifecycle, managing all document aspects, including change orders. I have experiences in Sharepoint, Salesforce, ODOO, Great Plains, ADP, and Docusign, Agile Methodology.

As a self-motivated, dynamic, and goal-oriented administrative professional, I am energetic and thrive in fast-paced environments, consistently excelling in my work.

Dedicated, hard-working professional looking for a dynamic position where I can leverage my skills in Operations Management in conjunction with Information Technology. Experience in Salesforce POS, ODOO CRM.

PROFESSIONAL EXPERIENCE

Biozenic

Project Coordinator/Office Manager Oct. 2022 – Present

Content Relationship Management (CRM) – Transformed paper management system and modernized small business to digitalize CRM. Streamlined and upgraded HR programs and protocols for enhanced overall company workflow.

Project Management – Used the Agile methodology to improve internal communications and overall project management.

Marketing advisement including digital marketing to advance business development including company eblast newsletter and social media.

Field Service Management – improved communications resulting in efficient time management and overall reduction of costs.

Authentica, HVS Sloan Communications and Bil Zelman

Production Assistant for Commercials and Digital Media Oct. 2021 – Oct. 2022

Set design.

Digital media Transformation.

Talent scouting.

Production flow management.

Farwest Management

Operations and Information Technology Manager Oct. 2017 – Oct 2021

Operations, marketing, and IT management for growing and thriving retail store and call center including liaison to the CEO and CFO, overall facilities and IT administration.

Directly trained and oversaw all store managers while leading a staff of 65 team members.

Implemented a new Point-of-Sale (POS) system via Salesforce including continued improvements through business analysis and testing to repair software bugs with the developer.

Marketing improvements including social media, SEO and marketing materials.

Event management – Comprehensive oversight for all store events and large festivals (8-10 large events annually) including booking entertainment, catering, decorations, and community outreach.

Oversaw security system upgrade both for the physical structure and digital infrastructure.

Insurance policy management.

Reduced IT maintenance costs by 15% through effective vendor negotiations.

Upgraded phone system to a cloud-based Private Branch Exchange (PBX).

Digitalized HR processes

Construction vendor management.

Improved business efficiency with employee training programs including Quip and implemented communication tools to promote a professional and positive environment for all.

Improved overall financial bottom line via business analysis and cost management.

2013 – 2017: Focused on Family Management

Brandes Investment Partners

Project Coordinator Aug. 2012 – June 2013

Coordinated Projects in the Business Intelligence Department using Agile methodology.

Worked closely with Quality Assurance department, Network, Telecommunication engineers, Business Analysts on various users’ requests and changes.

Setup and attended call with Project Managers, Network Engineers, and Business analyst internally or externally.

Brandes Investment Partners

Network Implementation Engineer Aug. 1998 – Aug. 2012

Implementation, configuration, and installation of 3rd party applications such as Reuters, Bloomberg, Charles River and more.

Acted as a liaison between Business and the IT department.

Configured and tested network connectivity with our Market data feed providers.

Point of contact for all telecommunication changes with various market data feeds and research applications.

Coordinated new office set up in Europe and working closely with our Senior Network engineer to find the best solution to create connectivity between the remote offices.

Orincon Cooperation

Network and System Administrator 1996 – 1998

Supported 150 users with various operating systems including Windows NT, Mac OS 7.x.

Planned and was involved in designing Wide Area Network for external corporate offices.

Responsible for all corporate and network relative budgeting and purchasing.

Programmer Analyst Nov 1993 - Jul 1996

Designed, Coded, and Debugged PL I Programs on IBM system. Trained end users in utilizations of newly developed applications.

Part of the Y2K project.

EDUCATION

Master’s of Science in Telecommunications Management and Bachelor’s of Science in Computer Science - National University, San Diego, CA

Bachelor of Science in Computer Science – National University, San Diego, CA

Contact this candidate