C

Dina

Clickner

570-***-****

Vonclecknershepherds

ad4wee@r.postjobfree.com

Shickshinny, PA 18655

WWW: Bold Profile

SUMMARY

I have many interest, and thrive to be the best I can no matter what position I have . Im very organized,detailed oriented and thrive to see customer satisfaction.. I see that in today's world there is very little concern or compassion when it comes to customer satisfaction..

I enjoy meeting and exceeding customer expectations and look forward to assisting them with any future needs whether it's sharing a recipe or automotive recommendations! I have throughout my career ladder have a vast amount of new colleges,vendors and friends from providing excellent communications and following through on promised tasks completed..

I'm looking forward forward to starting a new career in the health field as I am ambitious & enjoy helping others feel confident that there problems are important and that yes there are people whom still care and are not just a number.

SKILLS

Knife Skills

Food presentation

Menu Planning

Sanitation Practices

Kitchen Safety

Food Preparation

Cooking techniques

Plating and presentation

Quality Control

Safe Food Handling

Cost Reduction

Nutrition understanding

Stock Rotation

Portion Control

Social Media Promotion

Kitchen Organization

Service Documentation

Staff Supervision

Workplace Safety

Conflict Resolution

Schedule Management

Policy and Procedure Enforcement

Performance Evaluations

Estimating and Quoting

Work Planning and Prioritization

Goal Setting

Customer Service Management

Budget Control

Project Planning

New Employee Hiring

Inventory Management

Customer Service

Relationship Building

Multiple Priorities Management

Compliance Enforcement

Staff Training and Development

Leadership Development

Outgoing and Energetic

Process Optimization

Business Development

Cost Estimates

Operational Efficiency

Technical Support

EXPERIENCE

Assistant/Cook Shift Leader

Mocanaqua, PA

Slice of Heaven Bakery/ Jul 2021 to Current

Prepared and cooked meals according to recipes, standards, and dietary guidelines. Cleaned work areas, equipment, utensils, dishes, and silverware. Assisted with food preparation tasks such as chopping vegetables and grinding meats. Organized storage areas for food supplies.

Maintained sanitation in the kitchen by adhering to health regulations. Checked quality of ingredients before adding them to a dish or meal. Adhered to safety procedures when handling hazardous materials such as knives or cleaning supplies.

Ensured proper portion sizes were served during meal times. Managed ordering process for food supplies from vendors. Labeled containers properly with contents and date information. Performed daily maintenance on equipment such as cleaning and lubricating parts. Operated commercial appliances including mixers, grinders, slicers, steamers. Followed instructions from supervisors regarding menu changes or special orders. Provided assistance to cooks in preparing meals during busy periods. Prepared food for service based on daily specials and chef's needs. Service Advisor

North Brunswick, NJ

Malouf Buick gmc/ Mar 2019 to Jul 2019

Greeted customers and addressed their needs in a professional manner. Provided accurate estimates of repair costs, labor times and parts prices to customers. Maintained records of customer interactions and transactions. Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.

Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.

Explained the features and benefits of products or services offered by the dealership to customers.

Prepared invoices for services rendered and collected payments from customers. Service Advisor

Trenton, NJ

Bergeys Volvo Mack / Aug 2018 to Jul 2019

Greeted customers and addressed their needs in a professional manner. Provided accurate estimates of repair costs, labor times and parts prices to customers. Maintained records of customer interactions and transactions. Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.

Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.

Explained the features and benefits of products or services offered by the dealership to customers.

Prepared invoices for services rendered and collected payments from customers. Resolved customer complaints in an efficient and courteous manner. Ensured that all customer inquiries were handled promptly and accurately. Tracked customer requests, comments, problems, issues and resolutions within designated systems.

Developed strong relationships with customers by providing exceptional customer service.

Upsold additional products or services when appropriate. Promptly responded to customer inquiries via phone, email or in person. Participated in ongoing training activities related to automotive technology advancements.

Demonstrated knowledge of advanced diagnostic equipment used in the shop. Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.

Followed up with existing customers regarding past services performed on their vehicles.

Handled telephone inquiries regarding appointments and work in process. Answered phone calls and responded to questions and concerns. Explained amount for expected services and provided detailed answers to customer questions.

Recommended additional, useful services to customers to increase overall sales. District Manager

Lakewood, NJ

On site fleet service/ Jan 2010 to Aug 2018

Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.

Developed and implemented district-wide sales strategies to increase revenue and market share.

Conducted regular store visits to ensure compliance with company policies, standards, and regulations.

Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.

Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.

Negotiated contracts with suppliers to obtain favorable terms for the district's stores. Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.

Organized promotional events in order to drive sales volume in the district's stores. Monitored local market conditions to determine competitive trends and adjust strategies accordingly.

Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.

Ensured that all stores met their monthly targets by providing guidance and support as needed.

Reviewed inventory levels at each store in order to ensure adequate stock availability. Identified opportunities for process improvement across multiple locations within the district.

Planned budgets based on forecasted sales figures and monitored expenses throughout the year.

Implemented new technologies such as point-of-sale systems or digital signage into existing stores.

Maintained accurate records of employee attendance and payroll information for all stores within the district.

Worked with direct reports to develop and implement action plans, improving operating results.

Identified and developed top talent within management structure to promote performance-oriented culture.

Evaluated budget plans and current costs to project trends and recommend updates. Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.

Cultivated positive rapport with associates and team leadership. Strategized business operations, merchandising strategies and personnel moves. Resolved customer complaints regarding sales and service. Built sales forecasts and schedules to reflect desired productivity targets. EDUCATION AND TRAINING

High School Diploma

South Brunswick High School Jun 1990

Monmouth Junction, NJ

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