Customer Service Assistant

Christy Gaspard

Gonzales, LA *****

*************@*****.***

+1(225) -390-5429

Work in an environment that enables me to utilize my knowledge, learn new things, and progress professionally with company.

Work Experience

Assistant Plumbing Manager

Richard’s Plumbing-Gonzales - LA

November 2018 to Present

• Owned and operated by family members

• Manager who takes care all the company customers & employees

• Help customers with plumbing issues if needed

• Make appointments for customers plumbing needs

• Revenue growth increases over 85%

Cashier/Customer Service

GILL'S SUPERMARKET - Gonzales, LA

June 2023 to September 2023

• Cashier/customer service Representative

• Answering multi line phone for customer service needs

• Inventory of store products and stocking shelves with new products with new dates

• 68% sales increase in monthly sales

Assistant Manager

Dancers lair and tiger wear - Gonzales, LA

January 2023 to May 2023

• Assistant manager for the company

• Cashier/salesperson for dancing, cheerleading and gymnastic needs for customers

• Ordering/Invoices for the store and customer needs

• 50% sales increases in monthly sales

Income Tax Preparer

H&R Block Inc. - Donaldsonville, LA

January 2014 to April 2015

• Maintain complete records of client tax returns and supporting documentations

• Review available data and compared against tax code to determine exemptions, deductions and potential liabilities

• Complete and filing returns with tax documents for local, state and federal laws

• Revenue growth by company rises 70%

Office Manager/Tax Preparer/Teacher

Jackson Hewitt Inc. - Baton Rouge, LA

January 2008 to April 2013

• Maintain complete records of client tax returns and supporting documentation in secured areas

• Review available data and compared against tax code to determine exemptions, deduction, and potential liabilities

• Complete and filing returns with tax documents at local, state and federal levels

• Revenue growth by company rises 90%

Medical Office Receptionist

Home sight of SELA - Lutcher, LA

May 2000 to December 2001

• Complete and filing financial documentation for accounting purposes

• Complete skilled administrative work to support all office staff and operational requirements

• Secretary/computer skills use for clients and customers for scheduling appointments for nurses

• Revenue growth by company rises 82%

Education

Associate's degree in Medical Billing & Coding

University of Phoenix - Phoenix, AZ

June 2023 to Present

Associate Degree in Medical Office

Ascension College - Gonzales, LA

2005

Associate Degree in Secretary

STRAFFORD Online School - Albany, GA

January 1999 to August 2000

Skills

• Team management (8 years)

• Problem solving (6 years)

• Time management (10+ years)

• People skills (10+ years)

• Marketing (7 years)

• Office management (10+ years)

• Tax Experience (8 years)

• Assistant Manager Experience (10+ years)

• Multi-line Phone Systems (10+ years)

• Medical Office Experience (5 years)

• Medical Records (6 years)

• Insurance Verification (5 years)

Certifications and Licenses

Plumbing License

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