Supply Chain Customer Service

CURRICULUM VITAE

Sabindra Basnet

*** ******* ** **** ****, CA 94014

E-Mail: ***************@*****.***

Mobile: 415-***-****

CAREER OBJECTIVE:

To achieve a responsible position, that gives me scope to apply my knowledge and skill and be a part of a team that dynamically works towards success and growth of the organization. The Logistic 12 years’ Experience would give me a chance to differentiate myself logistics job market & Customer Service Representative it would strengthen my experience in the logistics sector and customer Service.

Career Snapshot:

Mountain Mikes Pizza

Cashier + store Incharge Nov 2022 to Present.

EGA Company Dubai UAE

Customer Service Representative 2019 – Sep 2021

MH Alshaya Dubai UAE

Dispatcher+ Operator 2015 - 2019

MH Alshaya Dubai UAE

Dispatcher 2013 - 2015

MH Alshaya Dubai UAE

Warehouse Assistant 2011-2013

Key role & Responsibilities: Cashier + Store Incharge.

Ensure all management decisions and briefings are communicated in an effective manner to the staff.

Monitor inventory levels and order new items;

Respond to customer complaints and concerns in a professional manner;

Prepare detailed reports on buying trends, customer requirements, and profits;

Hire, train, and oversee new staff;

Develop and arrange promotional material and in-store displays;

Motivate the sales team to meet sales objectives by training and mentoring staff;

Undertake store administration duties such as managing store budgets and updating financial records. Key role & Responsibilities: Customer Service Representative

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies EDUCATIONAL QUALIFICATION:

School leaving Certificate (S.L.C) from Board of Nepal on 2004

Intermediate from Rapti Babai Campus Tribhuvan University Nepal 2006. TECHNICAL SKILLS & TRANINIG:

Logistics Modern Warehouse Training MH alshaya Group, Dubai, U.A.E.

Forklift Driving (valid license, issued from United Arab Emirates)

Four wheel Driving ( Valid License, issued from California U.S.A.

PPT Driving

RF Scanner Operation

Microsoft Office (Good computer knowledge-MS Excel and able to work with formula and analyze data.

Warehouse Management System (WMS) ILS,Oracle Retail,ERP system

Dangerous Goods handling

Declaration:

Hereby, I promise that, all the above information is true, and I am ready to work in your company according to your company’s rules and regulations, and I promise that, I will try my level best for the success of the company.

Sabindra Basnet.

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