Mari Lopez

ad4wdz@r.postjobfree.com

(M) 561-***-****

QUALIFICATIONS SUMMARY

Professional self-starter, excellent communicator with demonstrated aptitude to promote a

positive work environment.

PROFESSIONAL EXPERIENCE

QRM, LLC. - White House, TN 5/2023 -10/2023

First Notice of Loss Dept. -Remote

Responsible for answering calls on a timely manner

Start claim process for customers on Auto, Property, General Liability and Worker’s Compensation

Customer service calls

MV REALTY, Boca Raton, FL 6/2022 -12/2022

Administrative Assistant /Notary

Create reports, mail out letters, work on projects off spreadsheets

Multi-task and handle multiple complex projects simultaneously

SERVICELINK,, Boca Raton, FL - Remote 02/2021 - 02/2022

Title Curator

Review title commitment for clearance and to assure all items are accounted for

Updating payoff, taxes and HOA

Follow escalation process internally and externally to provide customer service

Maintain open communication with management and clients

Contact homeowners regarding vesting

Verify any judgements on title

Made sure title was cleared before sending to closing department

AUDREY MORRIS COSMETICS, LLC 10/2019 - 10/2020

Sales Cosmetics Consultant:

Liaise between the customer and the organization to ensure effective and efficient communication of accurate information and adherence to collective business goals

Establish realistic timelines and communicates to the customer

Maintain and develop effective working relationships with existing customers

Close sales in a professional and effective manner

Meet and exceed goals for wholesale every month

G4S SECURE SOLUTIONS, Boca Raton, FL 02/2014 – 10/2018

Recruiter Human Resources Department

Screen and interview applicants to determine their eligibility and suitability for employment

Liaise with Site Managers to record openings and track status of the requests

Liaise with Site Managers and trainer regarding training and placement of new recruits

Ensure compliance with G4S policy and employment laws regarding pre-hire screening

Research no/low cost recruiting methods and attend local job fairs

Create and maintain outreach relationships, Coordinate office interviews

Provide assistance to Human Resource team with Affirmative Action and EEO requirements

Successfully navigate electronic application systems to process candidates for hire

Create reports, memos, letters and/or spreadsheets in business software such as Microsoft Office or Google office products

G4S SECURE SOLUTIONS, Boca Raton, FL

Upscale Security Officer

Greet and Check visitors picture ID before entering premises, verify their visit and if is a contractor, verify they have active Certificate of Insurance

Inspect, patrol properties and protect against vandalism, terrorism, theft, fire and any types of illegal or unusual activities

Have usage of various communication devices to call for assistance from fire fighters, police forces and emergency medical services when necessary

Interview witnesses or victims to prepare case/incident reports and testify in court or for any damaging or theft of the property

Organize company hiring events

Overall immaculate customer service as client requires

PARAMOUNT RESIDENTIAL MORTGAGE, Sunrise, FL 08/2016 - 03/2017

Jr. Document Processor/Loan Officer Assistant

Assisted to Top Executive Loan Officers, provided customer service to the borrowers

Processed files by checking all documents making sure everything was filled out correctly and in compliance updated borrowers with file status frequently and retrieved any missing documentations from borrowers/title companies, appraisers, flood companies as well as making sure all initials and signatures were in place

Assisted on approved files by making sure all documents were in order and submitted Full Package to underwriting. Then worked closely with underwriters to have timely closings.

Identify customer issues and offer solutions/options in order to exceed the customer's expectations.

BANK OF AMERICA, Sunrise, FL 01/2011- 12/12

Process Support / Home Service Specialist II (HSSII)

Processed loans, review documents/file for modification

Determine if borrower met the requirements for a workable loan that fit their financial status

Verified customer’s income documentations; resolve routine title issues, vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances, in a timely and effective manner

Knowledgeable of multiple systems (Urban, Iportal, Stewart, Lamp, LMP, WPT, Home Base, Home Saver, Case Management).

Maintained a high level of customer service by being proactive by communicating with the borrowers, and banking center associates.

AEMG, INC., Boca Raton, FL 06/2009-01/2011

Senior Loan Modification Processor, Underwriter

Underwrite residential loans and confirm compliance with appropriate mortgage holder and secondary market investor guidelines. Verified, compiled and completed application information for mortgage loans

Identified modification programs available through investor for lender and borrower

Submitted full financial package/s to lenders once all conditions had been met

Tracked all required documentation to assure processing timeframes were being met and updated the system with statuses.

UNITED HOMES INVESTMENT INT’L, INC., N. Lauderdale, FL 08/2007-06/2008

Sales Coordinator

Responsible of contacting past prospective home buyer via telephone with new promotions

Worked closely with the VP of Sales and Marketing and assisted with marketing campaigns and building client relationships. Provided customer care to current clients as well as show them model homes of their preference

Alerted underwriters of any issues that needed their attention to have a smooth and successful closing

AMERICAN PREMIER LENDING, Fort Lauderdale, FL 06/2006-07/2007

Team Leader/VP Sales Manager

Managed a team of loan officers which I monitored performance trends, oriented, trained, assigned, scheduled, coached, counseled and disciplined employees. Communicated job expectations; job contributions; recommended compensation actions while adhering to policies and procedures

Approved mortgage loans by examining application, supporting documents; estimated credit-worthiness; calculated repayment

Regularly reviewed industry publications to keep abreast of developments

Work closely with loan officer on communication and compliance of residential policy and procedures, customer service level was a must, I took over any issues that were complicated for the loan officer to its full potential

Ensured staffing levels were appropriate to meet production needs, maintained company budget

Had approval authority for exceptionally large mortgage loans, maintained an active office with increasing sales

ACE MORTGAGE FUNDING, Fort Lauderdale, FL 10/2005-05/2006

Loan Officer/Processor/Sales

Responsible for making outbound warm sales call, consulted new clients regarding current & future financial goals while listening closely to what they wanted to accomplish

Attracted new mortgage loan applicants by developing relationship within the community, maily with real estate community; making sales calls to prospective customers with a high successful rate of converting them into a loan deal

Assisted loan originators with timely and accurate processing all documents needed by calling borrowers and gaining all that was needed to have a complete package

Reviewed loan applications to verified that applications data was completed properly and met lenders standards, including the type and amount of loan, borrower assets, liabilities, and length of employment

FLORIDA MORTGAGE FUNDING, Fort Lauderdale, FL 07/2004-09/2005

Mortgage Sales Consultant

Contacted new customers via telephone from office sales leads, originated, documented & closed consumer mortgage loans. Generated and prospect new business by calling and visiting Real Estate offices and open houses. Religiously maintained close contact with all appraisers, processors, title company, borrowers and everyone affiliated during the process of the loan

Stayed in contact with new and existing customer leveraging relationships with them, while meeting or exceeding monthly sales quota which I got recognized for as #1 loan officer in the entire office for several months, I can provide actual plaques on hand if required.

GMAC CORPORATION, Jericho, NY 03/2003-06/2004

Loan Processor/Closing Coordinator

Assisted District Manager and Top Executive Loan Officers

Processed and filed compliance documents after reviewing correct material, mailed out approval letters to new customers and followed up with customers afterwards

Inputted anticipated closings into computer system, cleared all stipulations on working files ensuring timely closings by retrieving any documents needed for a full file

Identified customer issues and offer solutions/options in order to exceed the customer's expectations

Assisted in tracking and updating loan system with pertinent date’s borrower/vendor documentations

RICOH BUSINESS SYSTEMS, Westbury, NY 01/1994-01/2002

Supervising Executive Assistant

Supported the Regional Manager, Sales Managers and Service Managers.

Responsible for inventory/supply control; ordered equipment & product services.

License/s: State of Florida Security Officer Exp: 04/03/2022 - Inactive (Can Renew if Required)

Certificate/s: State of Florida Notary Public Exp: 08/17/2026 - Active

CPR/AED: American Heart Association Exp: 12/20/2020 - Inactive (Can Renew if Required)

EDUCATION Broward College, Davie, FL 01/2009- 12/2010

Drake Business School, New York, NY 08/1990 – 05/1992

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