Customer Service Food

Irene Romero

Tempe, AZ *****

**.*.********@*****.***

602-***-****

Interpersonal skills, confident, poised in interactions with individuals at all levels Highly trust worthy, and ethical, work under minimal supervision Hard Working, detail oriented also, strong leadership and relationship- Building skills. Excellent at juggling multiple tasks and working under pressure. Authorized to work in the US for any employer

Work Experience

Cook II

GILA RIVER CASINO - Chandler, AZ

December 2018 to March 2024

Collaborated with restaurant staff to meet food service demands during peak periods. Followed established cooking techniques to prepare standard menu options. Communicated clearly with kitchen staff to coordinate workflow. Readied ingredients in advance to expedite on-demand orders and recipes. CONTRACT CASH

Wells Fargo - Chandler, AZ

January 2002 to January 2017

I am Self-Motivated, Organized and also the ability to efficiently multi-task in a high production environment, while providing superior customer service

I have the ability to research and resolve Customer Claims, which involve ATM machine malfunctions, such as when the ATM was loaded and how much the Tech was supposed to return to Vault

Phone responsibilities include resolving Customer inquiries on Inbound/Outbound Calls

I have provided processing activities for customer transactions, fulfillment, account maintenance and reconcilement and research for internal and external customers

I am energetic and innovative in providing superior service, and I am dedicated to work and achieve Wells Fargo's business goals

Responsible in handling different types of reports on a Contract Cash Department

Experience with iCOM, TAB, DAT, IRIS, HOGAN, CONTROLLERS, EAGLE WEB, ETRAN, INFOGIX

Contracted Vendor's to verify Cash Shipments and Mis-Reporting of Outages

Responsible to training new Employees and Incoming Mail

Monitored daily work that is received on a timely manner and not Received late in iCOM

Letter Packets to Vendor were created for Large Shortages and Vendors were properly contacted

Responsible to Check Settlements on ATMs that are received late and that are not Properly Balanced

Have assisted other Departments when in need as to NASCAR & DEBIT CARD 02/2000 to 02/2002 ATM BALANCING

I was responsible for the process of inputting Credit Card accounts in system manually

I Reviewed items for AU's And Accounts that were not properly Processed

Contacted Stores and Bank Tellers that were processing GL Tickets incorrectly to correct

Responsible to deliver Mail and Packages to employees on a timely manner

Worked on multiple software systems as Hogan, Microsoft Excel, Etran, Infogix & Controllers

Responsible for Analyzing several other reports and assisting other Team members on Work load. Education

Accounting Computer

South Mountain Community College - Phoenix, AZ

Maricopa Skill Center - Phoenix, AZ

Skills

• RISK MANAGEMENT

• BUDGETING

• FINANCE

• OFFICE SKILLS

• DATA MANAGEMENT

• Basic math

• Packaging

• Customer service

• Research

• Accounting

• Assembly

Certifications and Licenses

Food Handler Certification

Additional Information

SKILLS

Microsoft Office skills ability to Strong Verbal Communication Navigate multiple computer systems, Powerful Negotiator applications, and utilize search tools to Conflict Resolution find information Process Implementation

Data Management Extremely Organized

Self-Motivated Client Assessment and Analysis

Budgeting and Finance Risk Management Processes and Analysis

Team Leadership

Contact this candidate