Wendy Medina

**** ********* ****, *******, ** ***70 832-***-****

WORK EXPERIENCE

PFS Group May 2023-Present

Insurance Representative I

Set payment expectations whether billing the patient or expecting a payment from the insurance company

Forwarding any missing information that may be needed to the insurance company

Making sure all checks are credited properly to the patient

Adjusting off any balance under the appointed threshold

Front Desk Receptionist January 2018-February 2023

Willowbrook Dental Group

Spearheaded appointment reminder program, sending automated appointment reminders ahead of visits that reduced no-shows

Conducted routine records searches, ensuring all patients records were updated

Collected payments and planned treatment with patients

Answer phones, check voicemails, receive and answer emails

Registered Dental Assistant August 2015-January 2018

The Dental Edge

Conducted routine X-ray imaging for active patients

Assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontics procedures

Fabricated temporary crowns and bridges

Registered Dental Assistant May 2013-July 2018

Eagle Ranch Dental Care

Inserted arch wires and fitted bands, fabricated essix retainers

Managed the practice’s dental equipment inventory

Tracking lab cases

SKILLS

Teamwork and collaboration

Professionalism and strong work ethic

Leadership

EDUCATION

Lone Star May 2024

Business Administration

Everest Institute July 2013

Dental Assisting

Humble High May 1997

High School Diploma

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