Customer Service Call Center

Runaye Evans ***** Bernardin circle

Dallas Texas 75243 214-***-**** *******@*****.***

Professional Profile

To obtain a position in which I can utilize my exceptional Customer Service and Call Center knowledge to benefit growth and success in any company and acquire new skills as a dependable, hard-working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization.

Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint; Salesforce,; Typing Speed: 40 WPM

Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Problem solving skills; Team player; Customer Service oriented; Able to work independently

Honors/Awards: Ultimate Medical Academy Honor Roll Key Qualifications

Electronic Health Records (EHR) Electronic Medical Records (EMR) Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-9-CM ICD-10-CM HCPCS CPT)

Certifications

American Medical Technologists – Park Ridge, IL

Certified Medical Assistant

Medical Assistant certified in the State of Texas

State of Texas Health Department Examiner – Dallas, TX Certificate of Appreciation for all 5 Nurse Aide Skills Completionin all 5 Nurse Aide Skills

Education

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2021 Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking and communications skills are emphasized throughout the program. Dallas Country Community College Customer Service/Call Center Agent, 1998 Customer Service communication and telephone etiquette Skills Call Center phone and computer skills ATI Career Center Registered and Certified Medical Assistant, 1998 Medial front and back office,insurance verification, medical terminology, MS Word, Excel. Experience

Steward Health Care– Richardson, TX

04/2021-Present

Customer Service Representative

Provided customer service through inbound and outbound contact, data entry

Medical terminology, HIPAA regulations, Microsoft Office programs

Calling and finding Doctors and setting appointments for clients with insurance and low cost services. Quest Diagnoctics– Irving, TX

02/1999-10/2020

Customer Service Representative

Provided customer service through inbound and outbound contact.

Data Entry, Faxed and copied of information followed HIPAA regulation.

Provided Laboratory Results and information of testing, material and supplies to clients. Volunteer Experience

NAACP– Dallas, TX

10/2020-11/2020

volunteer

Calling and Texting voter to vote early and to get out and vote

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