SABRINA APPLEWHITE

Dallas, TX ***** 901-***-**** ad4wa6@r.postjobfree.com

PROFESSIONAL

SUMMARY Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. SKILLS

● Business Structures

● Auditing

● Budgeting

● Business Planning

● Coaching

● Crisis Management

● Finance

● Human Capital

● Legal Risk

● Management

● Financial Report Writing

● Planning

● Research

● Training And Development

● Certified First Responder (CFR)

● Phone Support

● Customer Service

● Accounting

● Business Continuity

● Business Process

● Cooperation

● Conflict Management

● Supervising Experience

● SAP

● Talent Management

● Compensation and Benefits

● Equal Opportunities Facilitation

● Leadership

● Legal Systems

● Mentorship

● Providing Legal Advice

● Templates

● Troubleshooting (Problem

Solving)

● Benefits Realization

Management

WORK HISTORY

DELTA POINTE APARTMENTS 01/2018 to 08/2023

LEASING AGENT

● Meeting potential renters and guiding them on tours of available units

● Following up on leads for potential renters

● Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified

● Preparing leasing documents for potential renters using property standards and regulations

● Handling the collection of rent payments, security deposits and application fees

● Keeping residents informed of any changes to rental agreements or upcoming property issues

● Building a rapport with current tenants to give them personalized service

● Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms.

POSTAL SERVICE MANAGER 05/2000 TO 01/2018

United States Postal Service FORREST CITY ARKANSAS

● Overseeing Postal Service compliance with the FOIA.

● Making recommendations to the postmaster general regarding the Postal Service’s FOIA program.

● Monitoring and reporting on FOIA implementation and performance for the Postal Service.

● Developing and implementing policies, processes, and procedures for privacy, records, and FOIA.

● Reviewing privacy impact assessments and determining information sensitivity during the business impact assessment process.

● Advising management on strategic direction and trends.

● Evaluating technology that impacts privacy.

● Providing guidance on privacy and records policies.

● Directing the activities of the Privacy Office and the Records Office, and reporting to the Consumer Advocate.

● Managing the Records Office.

● Establishing procedures and guidelines to ensure that record management practices comply with the Privacy Act and FOIA.

● Answering questions about the policies and procedures in this handbook. VERIZON WIRELESS CLAIMS SPECIALIST 05/2000 to 07/2019 VERIZON WIRELESS/ Call Center

● Technical expert of the Verizon Connect platforms and develop a deep understanding of the fleet management space.

● Serving as Technical Customer Support professional dealing with complex technical matters related to SaaS fleet management products and solutions.

● Handling incoming customer requests, both from external and internal calls

& emails as well as from vendors by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders.

● Working with other departments of Verizon Connect global organization as well as deal with customers and vendors on a daily basis.

● Recognising the patterns for recurring issues and taking necessary actions to achieve the fastest possible resolution and assure the highest customer satisfaction level.

● Contributing to internal & external technical projects, product and feature launches as well as look for continuous process improvement possibilities.

● Working in a multilingual environment while serving several markets. FRONT DESK CLERK SALES MANAGER 05/2000 to 01/2014

Days Inn Hotel FORREST CITY ARKANSAS

● Managing daily sales activities and coaching your team to deliver to their full potential.

● Hitting all personal and team sales goals to help us maximize profitability.

● Creating and implementing sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.

● Producing and reviewing monthly reports to monitor performance.

● Developing and maintaining relationships with key clients and outside contacts

EDUCATION

Associate of Arts Criminal Justice 05/2014

Arkansas State University

Bachelor of Arts Human Resource Management 05/2023 University of Phoenix

Associate of Arts Data Analytics Associate Degree 12/2005 EACC, Forrest City, AR

.

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