SANDRA HILLMAN

*** *** *** ***** ****

Bunnell Florida 32110

Cell: 386-***-****

Home: 386-***-****

EDUCATION & TRAINING

Certificate in accounting and micro computer operations. Graduated with emphasis on business and secretarial courses. 3.9 GPA. East Central College, Union Missouri, May 1993.

SPECIAL SKILLS & ABILITIES

Data Entry; Word; Google Docs; Type 65 correct words per minute. Operate most business machines. Familiar with customer care. Easy to get along with and enjoy greeting customers.

EXPERIENCE

2009 to 2010 Contact Representative. Service Representative for the Social Security Administration in Morristown Tennessee. Tina Howington was my immediate supervisor and Jeff Chasteen was the Manager of this field office. I transferred to this Tennessee office from Palatka FL with a promotion and retired May 2010; nineteen years service with the Federal Government.

1999 to 2009 Service Representative for the Social Security Administration Federal Government, Putnam County, Palatka FL. Transferred with promotion from the Jacksonville FL Social Security Office. My immediate supervisor at the Palatka FL address was Terry Williams and the office Manager was Arpana Fernandez. I posted time and attendance for the entire office of ten employees. Answered office phone to assist customers with their enquiries. Resolved customer enquiries by updating their address, locating a lost payment or reissuing a payment. Processed prison alerts and disability reviews. I worked at the reception window daily, assisting clients with their disability, retirement and social security card issues. Assessed their needs and problems, resolving each issue. Typed letters and processed the mail. I managed face to face interviews with clients to help them file their disability reviews and fill out forms. I updated their file and shipped their disability review file to the proper payment center for processing. I performed many other duties as assigned: Office reports; filing; copying documents; assisted co-workers in their line of duty and assisted in training them on certain procedures.

1996 to 1999 Federal Government, The Social Security Administration, Jacksonville Florida. Personal Assistant. I assisted the customer service representative with all aspects of the Social Security system. This included: interviews regarding representative payees; overpayments; medicare issues; death alerts; prison alerts; earnings and wages. I also processed the mail for the entire office as well as the voice mail. In 1999 I was transferred to the Palatka Florida Social Security Office with a promotion.

1995 to 1996 Missouri State Social Services, Division of Family Services in Union Missouri. Clerk Typist II. I was secretary to Income Maintenance and Children’s Services. I served as data entry operator for hotline investigations; typing investigative reports and related services of child abuse and neglect; foster care; food stamps; QMB and SLMB. I also assisted in the reception area. In 2996 my husband and I moved to Florida to be near my mother.

1990 to 1995 Worked for a fast food restaurant - McDonalds. Trained to become swing manager, while attending East Central College in St. Clair Missouri. My husband and I moved to Missouri from Florida to be near his mother.

1989 to 1990 Florida State Social Services, Child Support Enforcement, Deland Florida. Secretary Specialist to five case workers. Interviewed clients; completed petitions to court. Created and organized over 300 case files. Typed legal correspondence; calculated wage withholdings; answered the phone and used office equipment. This was a promotion and transfer from my previous position as Secretary for Florida State Community Control & Probation in Sanford Florida.

1987 to 1989 Florida State Social Services, Community Control & Probation in Sanford FL. Secretary to seven counselors. Typed legal documents, Supervised one office personnel and secretarial office functions. Purchased supplies; prepared time and attendance; typed court documents regarding children who had violated the law. I tracked violations and court appearances for the seven office counselors. I also Operated a switchboard for all offices in the building as well as assisting in the reception room for customers who arrived in the building. My immediate supervisor and office manager was Gene Schmidt. I left this office to pursue a promotion with the Department of Transportation briefly; however, this office eventually moved to Winter Park Florida which was an inconvenience to me. Subsequently, during this interim, Mr. Schmidt had not hired anyone in my place and I was able to go back to my job at Community Control.

1987 to 1988 Florida State Department of Transportation, Deland Florida. Secretary Specialist. I was the only secretary to the Administrator, L. A. Griffin, of Multimodal Programming and Planning. I was in charge of all office functions, i.e. time and attendance, answering phones etc. I typed for seven engineers and managed and organized their files. I prepared monthly reports; paid utility disbursements; answered the multi line phone system for the entire building. After a year this office relocated to Winter Park Fl which would have been a hardship for me so I returned to my job at Community Control in Sanford FL.

1960 to 1966 Federal Government, Department of the Army, The Pentagon, Washington D. C. Administrative Clerk Stenographer GS 6, Level 2. Secretary to The Deputy Chief of Staff For Military Operations, General Donald V. Bennet. I Typed force structure spreadsheets; charts and view graphs for presentation to the Chief of Staff U.S. Army. I was chosen to serve as clerical assistant to the Secretary of Defense Study Group IIC, General Taber.