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Home Improvement Customer Service

Location:
Atlanta, GA
Posted:
April 10, 2024

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Resume:

CLIVE COBURN

*** ****** ****

ALPHARETTA, GA ****2

MOBILE: 917-***-****

EMAIL: ad4w8d@r.postjobfree.com

Skilled Craftsman & Facility Maintenance Expertise Building Construction ~Residential Remodeling ~ Home Improvement Industries

Experienced professional with more than 18 years of experience in sales, marketing, fabrication, repair, and maintenance, in the building construction, residential remodeling, and home improvement industries. Skilled and knowledgeable with all tools and blueprints related to residential and commercial construction.

Highly customer- centric with excellent relationship building skills as evidence in driving annual sales and increasing new customer accounts primarily through referrals. Proven leadership skills and a track record of building high performance teams that exceeds client expectations. SKILLS

Leadership & Detailed

Customer Service

Fabrication & Design

Maintenance & Repair

MIG & TIG Welder

Testing & Inspection

Sales & Marketing Knowledge federal laws Safety & Fire Alarms

Financial Management Ability to lift 50 lbs. NYS Driver’s License EXPERIENCE

ATRIA SENIOR LIVING New York, NY 08/2018- 12/2021

Maintenance Technician

• Diagnose and repair problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting/wallpaper, and waste management systems.

• Complete high volume assigned service requests and repairs timely with company operating and equipment/supply standards and in a safe and timely manner.

• Perform turn-key work as required to ensure vacant residences are rent-ready in a timely manner.

• Respond to resident requests and work orders with residents in a timely fashion and resolve complaints.

• Apply all applicable policies and procedures such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site staff.

• Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations, building codes and environmental laws and regulations.

• Assist with organizing and prioritizing service requests and general maintenance tasks.

• Supervise the work of contractors and other staff, assist residents, paint workstation, and remove trash. TARGET IRON CRAFT INC. Queens, New York 2010-2018

Facilities Manager

• Performed routine maintenance inspections and ensure building inspections are scheduled and up to code. See that all necessary permits are acquired.

• Oversee performance of vendors and contractors and report with Real Estate Owner/Property Manager.

• Monitored building maintenance budgets and record keeping. Assess projects and determine specifications, cost estimates, and timelines.

• Provided all necessary equipment, including rentals, so project remains on schedule.

• Recruited all necessary laborers and crew members for projects. Ensure that inspections are scheduled and conducted in a timely fashion.

• Performed typical handyperson repairs including, but not limited to, boiler, plumbing, electrical, mechanical, and lighting, sheet metal, carpentry, painting, windows, flooring, locks and hardware, cleaning and landscaping, other improvements to structures or land. Production Supervisor 2000 - 2010

• Worked collaboratively with Manager/Partner to generate new sales and increase revenue.

• Reviewed, submit, and tracked customer work orders, proposals, and contracts.

• Consulted with customers to provide cost estimates, resolved escalated concerns, & ensured delivery.

• Read blueprints to determine adequate equipment supply and place necessary orders.

• Supervised and coordinated work assignments and shift schedule of employees.

• Communicated job expectations, performance requirements, quality, and safety to welders.

• Provided feedback to workers on problems and monitors their work progress.

• Inspected equipment malfunctions, perform site checks, and light welding duties.

• Opened and closed shop and ensured cleanliness of work area. Lead Welder 1990 - 2000

• Monitored operations of shop floor and provide guidance and direction to team.

• Inspects and corrects welds as necessary to meet quality standards prior to assembly and installation.

• Examined workpieces for defects and measure with straight edges or templates to ensure alignment with specifications.

• Fabricated, painted, and installed columns, beams and spiral staircases.

• Welded components in flat, vertical, and overhead positions.

• Operated safety equipment and adhere to safe work habits wearing goggles, helmet, boots, and jackets.

• Cut and designed wrought iron gates, doors, handrails, and window guards from scratch per customer preference.

• Laid out, positioned, aligned, and secured parts using straightedges, combination squares, calipers, and rulers.

• Set up and operated hand and power tools such as shielded metal arc, and gas metal arc welding equipment.

• Welded separately or in combination, using aluminum, stainless steel, cast iron, and other alloys.

• Read blueprints and drawings and take or read measurements to plan layout and procedures. EDUCATION

• EPA-608 License in progress Atlanta, GA

January 2022

• Home Improvement Contractor Certification New York, NY June 2002 Excelsior High School Kingston, Jamaica

• Earned Certificate Home Repair Improvement

Tarrant Secondary High

• Earned High School Diploma Kingston, Jamaica



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