Customer Service Revenue Cycle
Resume:
D U S DZH T I N E Z H E W I T T
E D U C A T I O N
Santee, SC 29142
**************@*****.***
C O N T A C T
Walterboro, SC
COLLETON PREP ACADEMY
S K I L L S
** ***** ** customer service/patient
advocate experience.
12 plus years of financial assistance
experience with patients.
Proficient in Microsoft Office, Word, Excel,
and Power Point.
Proficient in multiple hosptial programs EPIC,
Cerner, and Revenue Cycle.
Knowledgeable on Medicaid eligibiilty,
Social Security Disability, Vocational Rehab,
and determination services as well as
financial assistance for self pay patients.
Medicaid billing and denials.
Able to develop procedures for eligibility
services that are offered.
Knowledgeable in ICD-10
Extensive medical terminology knowledge
Healthcare Reimbursement
E X P E R I E N C E
ELEVATE PFS
RESOURCE CARE ALLIANCE
2019- PRESENT
2011-2019
TEAM LEADER
DIRECTOR
Maintain staff work schedules on a monthly basis in addition to all job duties listed above.
Carried out a 8 year contract serving a county owned hospital for all self pay patients in the rural area.
S U M M A R Y
The Methodist Oaks
2011-2019
MEDICAL RECORS/UNIT CLERK
Upon admission make sure all residents diagnosis
are properly charted
Return all messages for medical records department Maintenance on both active and closed records
Prepare charts upon admission for new residents
Collect, assemble and check medical information at all nursing stations including physicians orders,
treatment sheets, and lab work
Retrieve medical records as requested
Track yearly physicals for each resident
Act as liaison between PACE and medical center
Renew facility licenses and maintain all contract
renewals
Complete morning reports for all residents’
admission/discharges
Maintain burial/removal/transmit permits for DHEC
Complete discharge summary for all residents
Follow up team for all Medicaid applications.
Supervising and directing on and off-site staff
Responsible for all AR reports for clients
Case management for all self-pay patients
Direct all meetings with eligibility teams
Responsible for weekly task list of more than 100 patients Ensure workflow is consistent and timely for all staff Monitored total processing and operation of uninsured patient accounts through reimbursement Provided self-pay patients assistance through all applications Acted as an liaison to hospital management
Responded to communication with hospital executives Attended/Conducted meetings with hospital executives and revenue cycle team Liaison between government agencies to patients
Responsible for hospital charity encounters
Evaluate Productivity of all staff on weekly basis and submit to upper management Developed procedures for Charity and Medicaid Process. Responsible for all follow up procedures for Medicaid cases that are submitted to the Department of Health and Human Services
References
Jessica Keenan - supervisor
Renee Kirby - supervisor
Jessica Brown - employee
Michelle Hutto - aquantiance
Orderly and committed team lead offering over 14 years of experience in financial assistance and Medicaid eligibility. Dedicated Medicaid and billing specialist skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.
Contact this candidate