Iona Sprowles

*** **** ***** ****, ** 512-***-**** ad4w6n@r.postjobfree.com

Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Skills

-Staff Development Store Opening and Closing Procedures

-Marketing and Sales Retail Inventory Management

-Time Management Staff Training and Development

-Project Management

Endorsements

TX Department of Public Safety

Level Two and Level Three Certified Training – Security Officer (approved by Private Security Program)

Baylor Scott & White Health Public Safety

Certified Less Lethal Electronic Control Device Training (TASER 7)

Completed successfully completed Security and Privacy (General Role)

FEMA – Emergency Management Institute

IS-907: Active Shooter: What you can so

IS-800.D: National Response Framework, An introduction.

IS-700.B: National Incident Management System

IS-100.C: Incident Command System, ICS-100

IS-200.C: Incident Command System for Initial Response ICS-200

Certificated for Pepper Spray Training

CPI Blue Card – Nonviolent Crisis Intervention

Certified as a TDCJ Security (Bartlett State Jail)

Education

04/2013 - Medical Assisting

Stanford-Brown College – Austin, TX

09/2003 – Phlebotomy – Alexandria, LA

Experience

10/2023 – Current

Security Officer – Class 3 – Baylor Scott & White

-Patrol exteriors and interiors of entire the facilities

-Ensure Safety for Patients (Non-Emergencies and Emergencies)

-Patrol Hospital and Clinic throughout day shift

-Ensure Safety for Nurses and Staff

-On hand for any/all emergency situations

10/2022 – 10/2023

Store Manager – Murphy USA – Taylor, TX

-Managed and motivated employees to be productive and engaged in work.

-Accomplished multiple tasks within established timeframes.

-Maintained a professional, organized and safe environment for employers and patrons.

-Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

-Onboarded new employees with training and new hire documentation.

-Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

10/2014 –11/2016

Store Manager – Wag A Bag – Round Rock, TX

-Trained employees on additional job positions to always maintain coverage of roles.

-Recruited and hired qualified candidates to fill open positions.

-Managed shifts in absence of all staff

-Delivered level of service to customers in effort to build upon relationships for future customers.

-Organized and updated schedules to optimize coverage for expected customer demands.

-Daily paperwork

09/2014 – 09/2016

Store Manager – Circle K – Georgetown, TX

-Managed daily operations by competing purchasing, inventory control, merchandising and product distribution tasks.

-Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.

-Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

-Organized a

-nd updated schedules to optimize coverage for expected customer demands.

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