Customer Service Call Center
Resume:
Yvonne Banks
Port Arthur, TX *****
********@*****.***
Looking for a long term position where I can bring the knowlege and skills i have learned. Most importantly, learn more about your organization, so that I can be a top notch employee if given the chance!
Authorized to work in the US for any employer
Work Experience
NES 1ST PARTY AGENT
A to Z Call Center - Coppell, TX
August 2023 to Present
customer service work from home Nashville Electric Service. Answer Inbound calls, take payments, explain bills give adjustments and help with problems w/utility bills. Call Center Representative
Focus Services - Beaumont, TX
February 2023 to June 2023
Extensive customer service taking inbound and some outbound calling. Client was Spectrum; and helping customers with billing issues plus pushing sales of mobile, internet and cable. Front Desk Receptionist
IHG Hotels & Resorts - Beaumont, TX
September 2021 to November 2021
Checked guest in/out of hotel. Booked reservations for current and future stays. Very proficient in Opera Planner/Scheduler
Entergy - Beaumont, TX
August 2021 to September 2021
Routed utility crews to various jobs via work orders. Contacted customers and builders for new service account installments of light poles.
Front Desk Receptionist
Days Inn by Wyndham - Beaumont, TX
December 2019 to May 2020
Greet customers. Check them in/out of assigned rooms. Answered phones to make and modify reservations. Data Entry. Attention to detail. Occasionally fixed breakfast for guest. Ran nightly audit and took payments for paying guest.
Customer Service Representative
City of Baytown - Baytown, TX
February 2019 to July 2019
Assisted customers with water bill issues. Adjusted high water bills. Answered phones, data entry, took payments for water accounts. Create and terminate new residential and commercial accounts. Receptionist (Temporary)
Patriot Security - Nederland, TX
July 2018 to November 2018
Customer service and Data entry. Answer multi.line phone system. Help customers with employment issues and assisted Human Resources in gathering files and information for potential employees. Sr. Utility Account Clerk
City of Port Arthur
March 2006 to October 2017
• Interface with customers and departments to discuss and resolve complex issues
• Outbound/Inbound calls to customers who were delinquent on accounts and outbound collection calls to those that had unpaid balances.
• Prepare a variety of correspondence, reports and other statistical information for water metering
• Analyze problems and concerns and develop recommendations for resolutions
• Schedule and prepare routes on the Connect Software system, prepare and process meter readings, review and correct all billing reports and process final bill refunds
• Work with Accounting to ensure all ACH's were processed in a timely fashion
• Handle all 3rd party mailing for the water utility bills
• Complete all Memo request to change customer billing information for the Solid Waste Dept
• Prepare excel reports for payments to our mail vendor
• Activate and maintain all banking information for customers that use the auto-pay system
• Work closely with Sungard and contractors that replace and/or install new software for metering system
• Worked with IT Department to set up profiles, computer and phone installs for employees.
• Worked with IT Department building files and pathways for various water upload/download files
• Load/Unload equipment and prepare reports for Meter Service Workers daily
• Dispatch new job duties to Meter Service Workers
• Create tap cards and new services for new customers
• Work alongside and assist the cashiers with payment issues
• Maintain and order parts for all printers and fax machines
• Record and enter payroll for departmental staff
• Created Exel reports on billed water and water loss consumption for upper Management
• I am acting Assistant Office Manager until that position has been filled Insurance Clerk
Gold Star EMS - Port Arthur, TX
September 2004 to November 2005
• Billed for Medicaid and Medicare for services rendered to patients.
• Kept financial records for insurance purposes.
• Calculate amount of claim.
• Post or attach information to claim file.
• Prepare and review insurance-claim forms and related documents for completeness.
• Provide customer service, such as giving limited instructions on how to proceed with claims.
• Review insurance policy to determine coverage.
• Transmit claims for payment or further investigation. Unit Secretary
Christus St. Mary Hospital - Port Arthur, TX
September 2002 to August 2004
• General Clerical Duties
• Followed and dictated all verbal and written orders from the doctors.
• Practice strict procedures on safeguarding confidentiality of data. Correctional Officer
Texas Department of Corrections - Beaumont, TX
October 1995 to October 2000
• Supervised and maintained custody and control over inmates
• Gave direct supervision when escorting from place to place
• Kept a daily log of all activities
Education
Certificate of Completion in Medical Assisting
Texas Careers - Beaumont, TX
October 2000 to June 2001
Certificate of Completion in Criminal Justice
Lamar University
January 1995 to September 1995
Not Degreed in Pre-Pharmacy
Prairie View A&M University - Prairie View, TX
August 1993 to December 1994
12th Grade Education in Standard
Abraham Lincoln High School
August 1989 to May 1993
Skills
• ACH (5 years)
• Accounts Receivable (5 years)
• Security (5 years)
• General Ledger Accounting (2 years)
• Account Reconciliation (2 years)
• Insurance verification (2 years)
• Medical terminology (3 years)
• Office Management (4 years)
• Cash handling (10+ years)
• Typing (10+ years)
• Hotel experience (1 year)
• Front desk (1 year)
• Customer service (10+ years)
• Google Docs
• Time management (2 years)
• Microsoft Word (10+ years)
• Mac OS
• Customer support (10+ years)
• Databases (5 years)
• Windows (10+ years)
• Law Enforcement (5 years)
• Payroll (2 years)
• Accounts Payable (2 years)
• Journal Entries
• QuickBooks
• Communication skills
• Microsoft Excel
• Microsoft Office (10+ years)
• Financial Statement Preparation
• Supervising experience
• Cash handling
• Customer service
• Clerical experience
• Analysis skills
• Accounts payable
• Accounting software
• Accounts receivable
• Debits & credits
• Payroll
• Typing
• Negotiation
• Account management
• ERP systems
• Software troubleshooting
• Data collection
• Leadership
• Technical support
• Data management
• Operating systems
• Microsoft Access
• Compliance management
• Data analysis skills
• Financial services
• HIPAA
• VoIP
• Security
• Social listening
• Medical terminology
• Cash management
• Medical billing
• Computer skills
• ACH
• Insurance verification
• Financial statement preparation
• Microsoft Excel
• Communication skills
• Adobe Acrobat
• Research
• Time management
• Banking
• Bank reconciliation
• Account reconciliation
• Journal entries
• Sales
• Management
Certifications and Licenses
First Aid Certification
Assessments
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
August 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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